Customer Service Representative

Join Johnsons and Johnsons, a global leader in healthcare and consumer goods, as our Customer Service Representative.

About Us

• We're a century-old company with a strong reputation for innovation, quality, and integrity.
• Our diverse portfolio includes pharmaceuticals, medical devices, and consumer health products, trusted by millions worldwide.
• We foster a collaborative, inclusive work environment that promotes growth and development.

About the Role

• As our Customer Service Representative, you'll be the face of our company, providing exceptional service to our valued customers.
• You'll handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving.
• This role offers a unique opportunity to contribute to a global organization that values customer-centricity and excellence.

Qualifications

• Proven customer service experience, preferably in a call center or retail environment.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer service software and CRM systems.
• High school diploma or equivalent; relevant certifications are a plus.

Responsibilities

• Handle inbound calls, emails, and chats from customers, addressing their inquiries and concerns professionally and efficiently.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate teams when necessary.
• Maintain accurate customer records and update information in our CRM system.
• Provide product information and recommendations to customers, contributing to sales targets.
• Collaborate with cross-functional teams to improve customer service processes and product offerings.
• Meet and exceed key performance indicators (KPIs) related to customer satisfaction, resolution rates, and call volume.

Benefits

• Competitive salary and comprehensive benefits package.
• Ongoing training and development opportunities.
• Collaborative work environment that values diversity and inclusion.
• Employee recognition programs and wellness initiatives.

Equal Opportunity

• Johnsons and Johnsons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all.