Regional Program and Engagement Manager (MEA)

About Nozomi Networks

Nozomi Networks stands at the forefront of Operational Technology (OT) and Internet of Things (IoT) cybersecurity, safeguarding the world’s most critical infrastructure against evolving cyber threats. Through real-time asset visibility, advanced threat detection, and AI-driven analysis, we empower organizations across energy, healthcare, manufacturing, and beyond to maintain robust cyber resilience. As a global leader, Nozomi Networks is committed to delivering unparalleled security solutions that protect operational environments and ensure business continuity.

Position Overview

We are seeking a highly motivated and experienced Regional Program and Engagement Manager (MEA) to oversee the successful delivery of Nozomi Networks’ Professional Services engagements across the Middle East and Africa region. In this pivotal role, you will serve as a trusted advisor to customers, partners, and internal stakeholders, ensuring seamless project execution from planning to delivery. Your responsibilities will encompass program management, customer engagement, and delivery governance, with a strong focus on operational excellence, customer satisfaction, and achieving business outcomes. This position demands exceptional coordination skills, commercial acumen, and the ability to thrive in a fast-paced, customer-centric environment.

Key Responsibilities

As the Regional Program and Engagement Manager, you will be responsible for the following:

• Portfolio Management: Oversee a diverse portfolio of customer engagements across the MEA region, spanning from small-scale deployments to complex, high-impact projects. Ensure all engagements are delivered in alignment with customer expectations, project scope, budget, and timelines.
• Customer & Stakeholder Engagement: Act as the primary point of contact for customers, partners, and internal stakeholders, fostering strong, trusted relationships and driving high levels of customer satisfaction.
• Project Leadership: Lead the planning, execution, governance, and delivery of projects while adhering to Nozomi Networks’ Professional Services methodologies and quality standards.
• Project Planning & Risk Management: Develop and maintain comprehensive project plans, monitor progress, identify risks, and proactively address challenges to ensure successful customer outcomes.
• Communication & Reporting: Facilitate regular project status meetings, executive reviews, and stakeholder communications. Provide clear visibility into project health, milestones, risks, and next steps to all relevant parties.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, Support, Technical Delivery teams, and Partners to ensure seamless coordination throughout the entire project lifecycle.
• Scope & Deliverables Management: Monitor project scope, deliverables, and Statements of Work (SOWs) to ensure alignment between customer requirements and project execution.
• Customer Relationship Enhancement: Identify opportunities to strengthen customer relationships, support adoption, drive positive customer feedback, and contribute to expansion opportunities.
• Training Coordination: Manage customer training coordination and operational activities related to training delivery, ensuring a seamless and positive customer experience.
• Operational Excellence: Support project administration, reporting, delivery acceptance management, billing milestone tracking, and compliance with internal processes and systems.
• Process Improvement: Contribute to the continuous improvement of Professional Services processes, tools, reporting capabilities, AI-powered solutions, and service offerings to enhance efficiency and scalability.

Qualifications & Skills

To excel in this role, you will bring the following qualifications and skills to the table:

• Experience: 5–7 years of project or program management experience within cybersecurity, enterprise software, IT services, or Professional Services organizations.
• Project Lifecycle Management: Proven experience managing customer-facing projects from initiation through successful delivery and closure.
• Planning & Organization: Exceptional ability to manage a portfolio of projects ranging from small to complex engagements while maintaining accuracy, prioritizing effectively, and meeting deadlines.
• Customer Engagement: Strong stakeholder management skills with the ability to build trust, navigate complex situations, and maintain productive relationships with customers, partners, and internal teams.
• Communication: Excellent verbal and written communication skills to convey project status, risks, billing readiness, and operational updates clearly to stakeholders at all levels.
• Commercial Awareness: A keen understanding of commercial aspects, including budget management, contract adherence, and revenue recognition.
• Technical Acumen: Familiarity with cybersecurity principles, IT/OT environments, and enterprise software solutions is highly desirable.
• Leadership: Demonstrated ability to lead cross-functional teams, drive accountability, and inspire collaboration to achieve project goals.

Why Join Nozomi Networks?

As a Regional Program and Engagement Manager at Nozomi Networks, you will have the opportunity to make a significant impact in the cybersecurity landscape while advancing your career in a dynamic and innovative organization. You will work alongside industry experts, contribute to cutting-edge solutions, and play a key role in protecting critical infrastructure worldwide. Nozomi Networks offers a collaborative work environment, competitive compensation, and opportunities for professional growth in a mission-driven company dedicated to cyber resilience.