Customer Service Specialist (Arabic Speaking)

Join HashKey Group's Global Expansion as a Customer Service Specialist (Arabic Speaking)

HashKey Group, a leading global digital asset platform, is expanding its reach into the MENA region and seeking a dedicated Customer Service Specialist (Arabic Speaking) to support our growing user base.

As a Customer Service Specialist, you will be the primary point of contact for our Arabic-speaking clients, ensuring a seamless, secure, and exceptional trading experience. You will deliver world-class support, resolve complex inquiries, and maintain high customer satisfaction standards.

• Provide professional, timely, and accurate support via live chat, email, and ticketing system
• Respond to client inquiries regarding account onboarding, KYC verification, deposits, withdrawals, and trading operations
• Collaborate with cross-functional teams to escalate and resolve complex user issues
• Adhere to institutional service level agreements (SLAs) to maintain high customer satisfaction
• Collect user feedback to drive continuous improvement of our platform and support workflow

What We're Looking For:

• Native or professional fluency in written and spoken Arabic, with excellent English communication skills
• Proven experience in customer service, client support, or operations within financial services or digital assets
• Strong problem-solving abilities and the capacity to handle high-pressure situations with empathy and professionalism
• Ability to work flexible hours or shifts to align with global market coverage
• High attention to detail and a strong commitment to user security and data privacy

Nice to Have:

• Prior customer support experience at a regulated cryptocurrency exchange or fintech platform
• Familiarity with blockchain technology, digital asset trading, and KYC/AML procedures
• Proficiency in Mandarin