Client Relationship Executive

Position Overview

We are seeking a highly organized and proactive Client Relationship Executive to join our dynamic team. In this pivotal role, you will serve as the primary liaison between our clients and various government departments, ensuring seamless operational execution and adherence to legal compliance. Your responsibilities will encompass a broad spectrum of corporate services, including company incorporations, amendments, labor and immigration applications, and meticulous documentation management. Additionally, you will provide strategic administrative support to the Country Manager, Government Relations, and Operations teams, fostering efficient office operations and delivering exceptional customer service.

Key Responsibilities

The ideal candidate will be responsible for overseeing all aspects of corporate documentation, including the completion and management of company incorporations and amendments. Your role will involve conducting in-depth research and preparing comprehensive client proposals, ensuring alignment with operational goals. You will also facilitate client banking preparations and ensure strict compliance with all contractual obligations. The position demands a keen eye for detail, exceptional organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Client Management & Government Liaison

• Act as the primary point of contact for clients, providing expert guidance and resolving inquiries with professionalism and efficiency.
• Liaise with a wide range of government departments and authorities, including the Ministry of Labour, Immigration Department, Police Department, Economic Department, Chamber of Commerce, Municipality, Civil Court, Ministry of Foreign Affairs, Embassies, Free Zone authorities, and other relevant entities to secure accurate and timely information for operational tasks.
• Receive and process client documentation from the Operations team, ensuring proper translation, attestation, scanning, and electronic/physical filing in designated folders.
• Manage and update client files, receipts, and official documents, sharing critical updates with the Operations Team and maintaining daily records on the Task Sheet.
• Create and manage client accounts, submit online applications through various government portals, and assign tasks to Ground Relations Officers (GROs) for both online and on-ground completion.

Office Administration & Operational Support

• Provide comprehensive administrative support to the Country Manager, Government Relations, and Operations teams, ensuring smooth office operations and adherence to deadlines.
• Address and resolve office facility-related issues promptly to maintain a productive work environment.
• Professionally screen and forward incoming phone calls to the appropriate departments, ensuring effective communication channels.
• Organize and maintain up-to-date contact information and filing systems for both internal and client-related data.
• Schedule and coordinate office and virtual meetings, including sending calendar invitations and managing follow-ups.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Compliance, or a related field.
• Fluency in both Arabic and English is mandatory.
• Minimum of three years of experience in corporate services or professional services within the Kingdom of Saudi Arabia (KSA).
• Proven track record of operational excellence, project management, and customer support experience of at least two years.
• Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software, such as Zoho.
• Basic project management and coordination skills are preferred.

If you are a detail-oriented professional with a passion for client service and a commitment to operational excellence, we invite you to apply for this critical role. Join us in delivering outstanding results and fostering long-term client relationships.