ERP Analyst - HCM

About the Role

We are seeking a highly skilled and motivated ERP Analyst specializing in Human Capital Management (HCM) to join our dynamic team. In this pivotal role, you will be responsible for configuring, supporting, and optimizing Oracle Fusion HCM modules to ensure seamless operations, data integrity, and adherence to Saudi regulatory requirements across all RSGT terminals. Your expertise will drive continuous improvement, enhance user experience, and support strategic HR initiatives through robust HCM solutions.

Key Responsibilities

• HCM Module Administration: Oversee and administer Oracle Fusion HCM modules, including Core HR, Payroll, Absence Management, and Talent Management, to align with organizational objectives and regulatory standards.
• Configuration and Deployment: Translate complex HR requirements into actionable HCM configurations and functional designs. Lead the testing and deployment of HCM enhancements and new implementations to drive operational efficiency.
• Workflow and Compliance Management: Define HCM workflows, approval hierarchies, and notification rules to streamline HR processes. Ensure compliance with Saudi labor laws, GOSI, ZATCA, and Muqeem regulations through meticulous HCM configuration and periodic audits.
• Data Migration and Integrations: Execute HCM data migration activities, including validation, mapping, and reconciliation. Manage integrations with critical systems such as GOSI, ZATCA, Muqeem, and payroll banks to ensure seamless data flow and operational continuity.
• Reporting and Analytics: Develop and maintain OTBI, BI Publisher, and HCM Extract reports to generate actionable insights. Provide HR staff and leadership with operational dashboards and workforce analytics to support data-driven decision-making.
• Stakeholder Collaboration: Serve as the primary liaison with Oracle Support and external partners to resolve issues, apply critical fixes, and ensure optimal system performance. Collaborate with HR teams across all RSGT terminals to deliver exceptional user support and training.
• Security and Access Management: Administer HCM security roles and user provisioning in Oracle Fusion to maintain data integrity and compliance with PDPL regulations. Conduct periodic Segregation of Duties (SoD) access reviews to mitigate risks.
• Project and Change Management: Coordinate User Acceptance Testing (UAT), cutover planning, and post-go-live stabilization for HCM projects. Deliver enhancement projects on time and within scope while managing global HCM initiatives across all RSGT business units.
• Support and Maintenance: Provide Level-1 and Level-2 HCM support, responding to user queries within a 30-minute SLA. Monitor HCM system availability and coordinate with Oracle Cloud Operations to resolve incidents promptly. Ensure timely deactivation of HCM accounts and access upon employee termination in coordination with HR.

Performance Expectations

To excel in this role, you will be expected to meet the following performance indicators:

• Maintain Oracle HCM system availability at or above 99%.
• Complete quarterly patch and release assessments within two weeks of Oracle’s release schedule.
• Achieve a data quality score of 95% or higher, validated through OTBI reports.
• Ensure user support SLA responses are delivered within 30 minutes while maintaining current Saudi compliance configurations.
• Uphold zero high-risk audit findings related to HCM access management and PDPL compliance.

Qualifications and Skills

To qualify for this role, you must possess the following educational background, certifications, and competencies:

• Education: A Bachelor’s degree in Information Technology, Computer Science, or Human Resource Management is required. Oracle Fusion HCM certification is highly preferred.
• Technical Skills: Proficiency in Oracle Fusion HCM modules, including Core HR, Payroll, Absence Management, and Talent Management. Strong expertise in HCM configuration, testing, and user training. Experience with OTBI, BI Publisher, and HCM Extracts reporting is essential.
• Regulatory Knowledge: In-depth understanding of Saudi labor laws, GOSI, ZATCA, and Muqeem compliance requirements.
• Communication and Collaboration: Exceptional stakeholder management skills with the ability to communicate effectively across multiple RSGT locations and business units.
• Experience Requirements:
  • Junior Level: Minimum of 1 year of experience in Oracle Fusion HCM or an equivalent ERP HCM system.
  • Senior Level: Minimum of 3 years of experience in Oracle Fusion HCM, including participation in at least one full go-live implementation.

Competency Framework

The ideal candidate will demonstrate a blend of transactional, advisory, and expert-level competencies to drive HCM excellence:

• Transactional / Analytic Competency:
  • Basic knowledge of Oracle Fusion HCM modules, including Core HR, Payroll, and Absence Management.
  • Ability to support Level-1 requests and generate standard OTBI and HCM Extract reports.
  • Proficient in creating operational HR and payroll dashboards using Oracle Fusion analytics.
• Advisory / Operational Management Competency:
  • Advanced functional expertise in HCM with hands-on experience in configuration across multiple modules.
  • Capability to perform Level-2 troubleshooting, root cause analysis, and configuration fixes.
  • Skilled in building analytical HR reports to support decision-making processes.
• Expert / Advanced Competency:
  • Comprehensive expertise in the full HCM suite, including integrations, fast formulas, and payroll configuration.
  • Proven ability to lead HCM implementation phases and design solutions for complex HR requirements.
  • Demonstrated capability to deliver workforce analytics and intelligence for executive and HR leadership decisions.