CORTEX Operations

About the Role

We are looking for a seasoned CORTEX Operations Specialist to oversee, maintain, and optimize CORTEX application operations within a dynamic banking environment. This critical role focuses on guaranteeing uninterrupted system availability, operational integrity, and swift incident resolution while fostering seamless collaboration with technical and business stakeholders. The ideal candidate will bring a blend of technical expertise, operational acumen, and proactive problem-solving to ensure the reliability and performance of our CORTEX infrastructure.

Key Responsibilities

• System Management & Support: Oversee the day-to-day operations of CORTEX applications, ensuring seamless functionality and alignment with business objectives within the banking ecosystem.
• Monitoring & Incident Resolution: Proactively monitor CORTEX applications, services, interfaces, and batch processing to identify potential issues. Troubleshoot production incidents with precision, conduct thorough root cause analysis, and resolve operational disruptions within defined Service Level Agreements (SLAs).
• Cross-Functional Collaboration: Act as a liaison between infrastructure, database, middleware, network, and application teams to facilitate efficient incident resolution, system upgrades, and change management activities.
• Deployment & Change Management: Support deployment, release, patching, and production change activities to maintain system stability and compliance with operational standards.
• Performance & Availability: Conduct regular health checks to ensure high availability, optimal performance, and adherence to banking security policies, operational controls, and audit requirements.
• ITSM & Documentation: Manage incident, problem, and change requests using IT Service Management (ITSM) tools. Prepare detailed operational reports, incident analyses, and technical documentation to support continuous improvement and compliance.
• On-Call Support: Participate in on-call and production support activities as needed to address critical issues and maintain 24/7 operational readiness in a high-stakes banking environment.

Requirements

• Experience: Minimum of 5 years in CORTEX Operations, Application Support, or Production Support, with a strong hands-on background in CORTEX systems and applications.
• Industry Expertise: Prior experience in banking or financial services is essential to understand the unique operational and regulatory demands of the sector.
• Technical Proficiency: In-depth knowledge of production operations, incident management, and troubleshooting. Proficiency in Linux/Unix, SQL, databases, and application monitoring tools is required.
• System Integration: Understanding of batch processing, system interfaces, APIs, and application integrations to ensure seamless interoperability within the banking ecosystem.
• ITIL Framework: Familiarity with ITIL processes, including Incident Management, Problem Management, and Change Management, to drive operational excellence.
• Soft Skills: Exceptional analytical and problem-solving abilities, coupled with strong communication and stakeholder management skills to engage effectively with technical and non-technical teams.
• Operational Resilience: Ability to thrive in a high-availability, mission-critical banking production environment where downtime is not an option.

Preferred Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications: ITIL certification is a valuable asset for demonstrating adherence to best practices in IT service management.
• Mission-Critical Experience: Prior experience supporting mission-critical banking applications and operating in 24/7 production environments is highly desirable.