E-commerce Officer

E-commerce Officer - Food & Frozen Food

The E-commerce Officer - Food & Frozen Food is responsible for managing digital operations, catalog compliance, and online sales workflows for our food production lines. This role ensures our digital storefront accurately reflects real-time stock levels, allergen/nutritional disclosures, and strict expiration date tracking.

Given the perishable nature of frozen and fresh goods, this role bridges the gap between digital orders and temperature-controlled warehouse fulfillment, ensuring products arrive fresh and safe.

• Perishable Catalog & Compliance Management
• Maintain accurate online product listings, ensuring regulatory compliance for food items.
• Manage complex pricing structures, including weight-based variants and bulk wholesale bundles.
• Update and audit product photography to ensure packaging updates match the digital storefront.
• Cold-Chain Logistics & Order Orchestration
• Oversee the automated flow of online orders to the cold-storage facility.
• Coordinate with specialized third-party logistics (3PL) refrigerated couriers.
• Monitor and minimize shipping transit times to prevent product thawing or spoilage.
• Inventory Control, Batch & Expiry Tracking
• Monitor real-time inventory levels and coordinate with production planning.
• Implement digital 'First-In, First-Out' (FIFO) logic to promote and clear batches with shorter remaining shelf lives.
• Set up automated alerts for low inventory on high-demand, high-production-cycle items.
• E-commerce Marketing & Seasonal Forecasting
• Deploy online promotions, flash sales, and seasonal campaigns tailored to consumer demand cycles.
• Analyze buying patterns to provide data-backed demand forecasting to the production team.

Job Requirements & Qualifications

• Education: Bachelor’s degree in Business, Marketing, Supply Chain, Food Science, or a related field.
• Experience: 2–4 years of e-commerce operations experience, with at least 1 year in the Food & Beverage (F&B), FMCG, or perishable goods sector.
• Technical & Industry Skills
• Proficiency with e-commerce systems and ERP inventory modules.
• Solid understanding of cold-chain logistics and food safety tracking.
• Advanced MS Excel skills for handling large bulk uploads.