Account Handler
الوصف الوظيفي
Account Handler – Health & Benefits
Join Aon's Health & Benefits team in Riyadh, Saudi Arabia, where we empower better decisions to protect and enhance lives worldwide. We deliver innovative solutions and exceptional service to manage employee health, risk, and wellbeing programs for our clients.
- Manage and service an assigned portfolio of Health & Benefits clients, ensuring superior client servicing.
- Supervise and monitor Account Handlers to ensure accurate and timely deliverables.
- Review and check documentation, policies, and invoices, confirming agreed terms and conditions.
- Sign off on 'Know Your Client' documentation and other forms, ensuring compliance with Aon's policies.
- Make regular client visits to support retention and relationship-building strategies.
- Issue debit/credit notes and invoices promptly and accurately.
- Monitor claims activity and support the Claims Supervisor for timely resolution and settlement.
- Participate in negotiations and support the Claims Supervisor on complex claims.
- Clearly explain policy exclusions, warranties, and special conditions to clients.
- Ensure Account Handlers set up files in compliance with Aon's policies and procedures.
- Oversee the maintenance and accuracy of filing systems.
- Collaborate with the Account Manager and Claims Supervisor for seamless client service.
- Stay updated on Health & Benefits insurance products, regulatory requirements, and market developments in Saudi Arabia.
- Demonstrate commitment to Aon's values of integrity, respect, and continuous improvement.
We require a Bachelor's degree in insurance, Risk Management, or a related field, with a minimum of 5 years' experience in insurance account handling, including at least 3 years in Health & Benefits. IFCE certification is mandatory. Proficiency in Arabic and English, along with strong technical knowledge of health insurance products, is essential. Candidates should also possess excellent client servicing, communication, and organizational skills, along with strong leadership abilities.
يمكن أن يرتكب الذكاء الاصطناعي أخطاءً.