Technical Support Engineer L1- Riyadh, KSA

Technical Support Engineer L1 - Riyadh, KSA

Join DeepSource, a leading technology company, as a Technical Support Engineer L1 in our vibrant Riyadh, KSA office. This role is a critical part of our customer success team, ensuring our clients have the best possible experience with our products.

As a Technical Support Engineer L1, you will be the first point of contact for our clients, providing exceptional support and troubleshooting technical issues. You will work closely with our development teams to ensure client feedback is incorporated into our products.

• Responsibilities:
• Handle inbound support requests via phone, email, and chat.
• Troubleshoot and resolve technical issues, escalating complex problems as needed.
• Document and maintain knowledge base articles.
• Collaborate with cross-functional teams to improve our products and services.

We are looking for a candidate with a strong technical background, excellent communication skills, and a passion for customer service. If you're eager to learn, thrive in a dynamic environment, and want to make a real impact, we'd love to hear from you.