Front Desk & Marketing Coordinator

Position Overview

We are seeking a dynamic and organized Front Desk & Marketing Coordinator to join our team. This role is the face of our studio, combining exceptional customer service with strategic marketing support to enhance client engagement and operational efficiency. The ideal candidate will thrive in a fast-paced environment, balancing front desk responsibilities with marketing initiatives to create a seamless and welcoming experience for all visitors.

Key Responsibilities

The Front Desk & Marketing Coordinator will serve as the primary point of contact for clients, ensuring a professional and courteous reception at all times. Core duties include:

• Front Desk Operations: Greeting clients warmly, managing class bookings, and handling inquiries via phone, email, and in-person interactions with a focus on delivering outstanding service.
• Administrative Support: Maintaining accurate records of attendance, payments, and client communications while coordinating the studio schedule to ensure smooth operations.
• Client Check-In Assistance: Supporting instructors by facilitating client check-ins, managing membership details, and addressing any immediate concerns to foster a positive studio experience.
• Reception Area Management: Ensuring the front desk area is consistently organized, clean, and inviting to reflect the studio’s professional standards.
• Marketing Support: Assisting in the execution of marketing strategies by managing social media content, updating online platforms, and contributing to promotional campaigns to drive client engagement and retention.
• Collaborative Teamwork: Working closely with the studio team to align marketing efforts with operational goals, ensuring a cohesive and high-quality client experience.

Qualifications & Skills

To excel in this role, candidates must possess the following qualifications and attributes:

• A diploma or higher qualification in a relevant field, such as business administration, marketing, or hospitality.
• Proven experience in customer service, preferably in a front desk or administrative capacity, with a strong emphasis on professional communication and client-facing etiquette.
• Demonstrated proficiency in marketing and social media management, including the ability to create and schedule posts, track engagement metrics, and support promotional initiatives.
• Exceptional attention to detail, reliability, and punctuality to maintain seamless daily operations.
• Fluency in English, both written and spoken, with the ability to convey information clearly and professionally.

Why Join Us?

This role offers a unique opportunity to contribute to a vibrant and growing studio environment while developing skills in both customer service and marketing. The Front Desk & Marketing Coordinator will play a pivotal role in shaping the client experience and supporting the studio’s growth through strategic initiatives. If you are a proactive, detail-oriented professional with a passion for delivering exceptional service and driving engagement, we encourage you to apply.