Customer Support Specialist Admin (Remote)

Join PULSE (MENA) as a Customer Support Specialist Admin

PULSE (MENA) is a dynamic company dedicated to delivering unparalleled customer experiences through innovative solutions and a customer-centric approach. We empower businesses and individuals across the Middle East and North Africa with reliable, responsive, and high-quality support services. We are seeking a proactive, organized, and customer-focused Customer Support Specialist Admin to strengthen our growing remote team.

The Customer Support Specialist Admin role combines exceptional customer service with administrative coordination. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced remote environment. The ideal candidate is empathetic, highly organized, solution-oriented, and passionate about creating positive customer experiences while maintaining accurate records and supporting internal teams.

Key Responsibilities

• Serve as the primary point of contact for customers, providing professional, timely, and accurate responses across various communication channels.
• Resolve customer concerns efficiently, escalating complex issues to the appropriate departments, and maintaining high customer satisfaction.
• Document customer interactions accurately within the CRM or customer support platform, and identify recurring issues to recommend process improvements.
• Maintain and update customer records, databases, and internal documentation, and prepare reports on customer interactions and service performance.
• Coordinate with internal departments to ensure customer requests are completed promptly, and assist management with various administrative projects and operational tasks.
• Work closely with cross-functional teams to resolve customer concerns, monitor customer feedback, and contribute to knowledge base articles and internal support documentation.

Required Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in customer service, customer support, administration, or a similar role.
• Excellent verbal and written communication skills in English, with Arabic language proficiency being highly desirable.
• Strong interpersonal, problem-solving, organizational, and time management abilities.
• High attention to detail, accuracy, and a strong customer-first mindset with a professional and positive attitude.
• Ability to work independently with minimal supervision in a remote work environment.

Preferred Qualifications

• Experience working in a remote team and supporting customers across the MENA region.
• Familiarity with CRM systems and customer support software.
• Knowledge of Microsoft Office 365 and Google Workspace, and experience with project management tools.