Account Administration Specialist

Position Overview

Greenberg Traurig (GT), a globally recognized law firm with a presence in 15 countries, is seeking a highly motivated Account Administration Specialist to join our dynamic team at the Riyadh Regional Headquarters. This role offers a competitive compensation package, comprehensive benefits, and the opportunity to work within an innovative, collaborative, and fast-paced environment. As a key member of the Account Administration Team, you will play a critical role in ensuring seamless access management, system maintenance, and exceptional client service for our employees and stakeholders.

Key Responsibilities

The Account Administration Specialist is responsible for a wide range of account management and system administration tasks, including:

• Account Creation and Maintenance: Establishing and managing Active Directory (AD) and ADERANT accounts for new hires, including account modifications, deactivations, and deletions to ensure timely access provisioning and revocation.
• Cloud and Third-Party System Management: Overseeing user accounts in Microsoft Entra (Azure), as well as third-party platforms such as Dropbox, BOX, Google Workspace, Sharefile, Preparis, eFax, PingOne Identity, ZOOM, and other external systems.
• Distribution List and Group Administration: Creating, maintaining, and updating firm-wide distribution lists in on-premises Active Directory and cloud-based groups in Microsoft Entra (Azure).
• Ticketing and Request Management: Logging, tracking, and updating all account-related requests via the Ivanti ticketing system, ensuring timely resolution and follow-up with clients and IT teams as needed.
• Compliance and Approval Coordination: Identifying and escalating issues requiring approval from the Office of Firm Counsel, tracking approvals in the SQL database, and facilitating user recertification processes.
• Tier I Support and On-Call Responsibilities: Providing first-level technical support and participating in on-call rotations to address urgent account administration needs outside regular business hours.
• Training and Knowledge Sharing: Assisting in the training of new Helpdesk representatives and Account Administration personnel, as well as providing advanced support to HR and the Office of Firm Counsel.
• Process Improvement and Documentation: Identifying opportunities to enhance the Account Administration function, serving as a subject matter expert (SME) on firm-wide technology projects, and maintaining up-to-date documentation, including Standard Operating Procedures (SOPs) and Quick Reference Cards (QRCs).
• Communication and Policy Adherence: Reviewing and disseminating communications regarding new policies, procedures, and system changes or outages to ensure compliance and awareness across the organization.

Qualifications and Competencies

To excel in this role, candidates must possess the following skills, experience, and attributes:

• Technical Proficiency: Advanced knowledge of Active Directory, GT policies, and procedures related to account access rights and AD processes. Familiarity with Helpdesk and call center tools is highly desirable.
• Analytical and Problem-Solving Skills: Strong ability to evaluate situations, identify root causes, and implement effective solutions in a deadline-driven environment.
• Communication and Collaboration: Exceptional verbal and written communication skills, with the ability to convey complex technical information in a clear, non-technical manner. Must be adept at interacting with stakeholders at all levels of the organization.
• Client-Centric Approach: A detail-oriented mindset with a commitment to delivering high-quality service and maintaining the confidentiality of sensitive information.
• Organizational and Time Management: Ability to work independently, prioritize tasks effectively, and meet deadlines without compromising accuracy or quality.
• Adaptability and Initiative: A proactive attitude with the flexibility to handle overtime and on-call responsibilities as needed, including participation in small project management assignments.
• Professionalism and Confidentiality: Demonstrated ability to maintain the highest standards of professionalism and discretion when handling sensitive data and internal communications.

Work Environment and Expectations

This position is based at our Riyadh Regional Headquarters and requires an on-site presence. The Account Administration Specialist will report directly to the Account Administration Manager and is expected to contribute to a collaborative, results-driven team. The role demands a high level of accountability, adaptability to evolving technologies, and a commitment to continuous improvement in processes and systems.