Last Mile Support Officer

Position Overview

We are seeking a detail-oriented and proactive Last Mile Support Officer to join our dynamic team. In this role, you will play a pivotal part in ensuring seamless operations by managing rider administration, asset handling, financial compliance, and cross-functional coordination. Your responsibilities will span end-to-end rider lifecycle management, from onboarding to offboarding, while maintaining rigorous compliance with policies and procedures. This position is ideal for an organized professional with a strong background in operations support, fleet administration, or HR coordination, who thrives in a fast-paced environment and is committed to delivering exceptional service.

Key Responsibilities

The Last Mile Support Officer will be responsible for a diverse range of tasks designed to maintain operational efficiency and compliance. Your core duties will include:

• Rider Administration: Oversee the complete onboarding and offboarding process for riders, ensuring all necessary documentation—such as IDs, contracts, and license copies—are collected, verified, and uploaded accurately. Collaborate with vendors and internal teams to facilitate smooth rider replacements or updates as needed.
• Asset Handling: Manage the issuance, tracking, and recovery of critical rider assets, including delivery devices, uniforms, fuel cards, and car keys. Maintain meticulous asset records, promptly report any discrepancies to the Asset Control Associate and Regional Supervisor, and ensure assets are accounted for at all times.
• Petty Cash and Financial Administration: Handle petty cash transactions for site-level rider needs, such as fuel, repairs, and emergencies. Record all transactions accurately, submit detailed expense reports with supporting documentation, and ensure strict adherence to cash handling policies and compliance standards.
• Car and Rider Coordination: Facilitate the onboarding of leased vehicles, coordinate with drivers, and address any vehicle-related issues. Maintain comprehensive logs of vehicle usage, accident reports, and transfer activities in accordance with established Standard Operating Procedures (SOPs).
• Compliance and Reporting: Ensure riders are fully briefed on policy updates and compliance requirements to mitigate risks and uphold operational integrity. Prepare and submit daily reports on onboarding progress, asset movements, petty cash utilization, and incident logs to stakeholders for transparency and accountability.
• Site Operations Support: Serve as the primary point of contact for rider administrative support during assigned shifts. Collaborate with Safety, Facility, and P&L teams to resolve escalated issues or address cross-functional needs. Provide coverage for replacement tasks during officer leave or peak operational periods to maintain uninterrupted service.
• Governance and Process Improvement: Adhere to all relevant policies, procedures, and processes to ensure consistent and controlled daily operations. Identify opportunities for process enhancements to improve efficiency, accuracy, and overall effectiveness. Foster a high-performance culture aligned with the organization’s core values and standards.

Qualifications and Skills

To excel in this role, candidates must meet the following requirements:

• Experience: A minimum of two years of professional experience in fleet administration, HR support, operations coordination, or a related field. Hands-on experience with onboarding processes, documentation management, and petty cash procedures is highly desirable.
• Core Competencies:
  • Exceptional attention to detail and accuracy in documentation and record-keeping.
  • Strong communication and interpersonal skills to liaise effectively with riders, vendors, and internal teams.
  • Proven ability to coordinate multiple tasks and prioritize responsibilities in a dynamic environment.
  • Proficiency in Microsoft Office Suite and reporting tools to generate and analyze operational data.
• Education: A High Diploma in Logistics, Business Administration, or a related discipline. Additional certifications or training in fleet management, HR, or operations will be considered an advantage.

The ideal candidate will demonstrate a proactive mindset, a commitment to compliance, and a passion for driving operational excellence in a customer-centric organization.