Housekeeping Supervisor

Position Overview

We are seeking a highly motivated and experienced Housekeeping Supervisor to join our esteemed team at Marriott International, Inc. in Jeddah. In this pivotal role, you will oversee the daily operations of the housekeeping department, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction are consistently maintained. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a commitment to delivering exceptional service in a fast-paced hospitality environment.

Key Responsibilities

• Team Leadership and Management: Supervise a team of housekeeping staff, including room attendants, public area cleaners, and laundry personnel. Assign tasks, monitor performance, and provide ongoing training and guidance to ensure operational excellence.
• Operational Oversight: Oversee the daily execution of housekeeping duties, including guest room cleaning, public area maintenance, and linen management. Ensure adherence to Marriott International’s stringent cleanliness and safety protocols.
• Quality Assurance: Conduct regular inspections of guest rooms and public areas to verify compliance with company standards. Address any deficiencies promptly and implement corrective measures to uphold the brand’s reputation for excellence.
• Inventory and Supply Management: Monitor inventory levels of cleaning supplies, linens, and amenities. Coordinate with procurement teams to ensure adequate stock levels and minimize waste while maintaining cost efficiency.
• Guest Interaction and Service Recovery: Serve as a point of contact for guest inquiries, requests, or complaints related to housekeeping. Resolve issues professionally and efficiently to enhance guest satisfaction and loyalty.
• Compliance and Safety: Ensure all housekeeping activities comply with local regulations, Marriott International policies, and health and safety standards. Promote a culture of safety and accountability within the team.
• Reporting and Documentation: Prepare and submit daily, weekly, and monthly reports on housekeeping operations, including occupancy rates, staff performance, and inventory status. Maintain accurate records for audits and management reviews.

Qualifications and Skills

• Education: High school diploma or equivalent required. A degree in hospitality management or a related field is a plus.
• Experience: Minimum of 3-5 years of progressive housekeeping experience in the hospitality industry, with at least 2 years in a supervisory or leadership role.
• Technical Skills: Proficiency in housekeeping management software, Microsoft Office Suite, and familiarity with property management systems (PMS).
• Soft Skills: Exceptional leadership, communication, and interpersonal skills. Ability to multitask, prioritize, and work under pressure in a dynamic environment.
• Certifications: Certification in hospitality housekeeping or related fields is advantageous.

Work Environment

This role is based in Jeddah, Saudi Arabia, and requires the ability to work flexible hours, including evenings, weekends, and holidays, to accommodate the operational needs of the hotel. The Housekeeping Supervisor will collaborate closely with other departments, including front desk, maintenance, and guest services, to ensure a seamless and memorable guest experience.

Why Join Marriott International?

As a global leader in hospitality, Marriott International offers a dynamic and rewarding work environment, competitive compensation packages, and opportunities for professional growth and development. Employees benefit from comprehensive training programs, industry-leading benefits, and the chance to work with a diverse and inclusive team dedicated to delivering world-class service.