Sales Manager

About the Role

We are seeking a dynamic and results-oriented Sales Manager to join our high-performance team. This role is ideal for a driven professional who excels in a fast-paced, phone-centric sales environment, where driving revenue growth and optimizing sales processes are top priorities. You will lead a team of inside sales agents, oversee the entire sales funnel, and harness the power of CRM tools to maximize performance, conversion rates, and scalable revenue generation.

Key Responsibilities

Sales Leadership & Team Management

• Lead, mentor, and develop a high-performing team of 15–30 inside sales agents to achieve and exceed targets.
• Establish clear daily, weekly, and monthly sales targets, ensuring strict accountability to key performance indicators (KPIs).
• Conduct structured one-on-one coaching sessions, call reviews, and performance evaluations to foster continuous improvement.
• Cultivate a high-performance sales culture rooted in speed, precision, and conversion excellence.

High-Volume Sales Operations

• Oversee a robust sales operation managing 500–2,000+ outbound and inbound calls daily across the team.
• Develop and refine call scripts, objection handling frameworks, and closing strategies to enhance conversion rates.
• Implement and enforce call quality standards, ensuring consistent adherence to best practices.
• Manage lead allocation, prioritization, and pipeline hygiene to optimize sales efficiency and effectiveness.

CRM & Data Management

• Own and optimize CRM systems such as Salesforce, HubSpot, Zoho, or equivalent platforms to streamline sales processes.
• Design and maintain real-time dashboards and reports to monitor team performance and identify growth opportunities.
• Ensure 100% CRM adoption and data accuracy across the team to support informed decision-making.
• Leverage CRM data to identify performance bottlenecks, forecast revenue, and drive strategic initiatives.

Performance & Quality Assurance

• Conduct regular call audits and provide actionable feedback to enhance agent performance.
• Implement quality assurance scorecards to evaluate call quality, compliance, and conversion effectiveness.
• Identify top performers and replicate their successful behaviors across the team to elevate overall performance.
• Design incentive structures, recognition programs, and competitive initiatives to boost team motivation and engagement.

Strategy & Growth

• Analyze sales data to uncover trends, opportunities, and areas for improvement within the sales funnel.
• Collaborate closely with the Marketing team to enhance lead quality, campaign performance, and targeted outreach strategies.
• Partner with Product and Operations teams to align sales messaging with service delivery and customer expectations.
• Develop and execute data-driven strategies to improve conversion rates at every stage of the sales funnel.

Requirements

• 5–8 years of progressive sales experience, with a minimum of 3 years in a leadership or management role.
• Proven success in managing high-volume phone sales operations, with experience handling 500+ calls per day.
• Expert-level proficiency in CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms.
• Strong analytical acumen with the ability to build comprehensive reports and interpret sales data effectively.
• Experience in EdTech, marketplace, or B2C technology sectors is highly advantageous.
• Fluency in both Arabic and English is required.
• Must be based in the Kingdom of Saudi Arabia or willing to relocate.