Solutions Architect - Telco

About the Role

We are seeking a seasoned Solutions Architect (Telco) to design and deliver end-to-end digital transformation solutions for telecom operators. This pivotal role will bridge the gap between business objectives and technical execution, crafting scalable, standards-compliant architectures that modernize BSS/OSS systems, digital channels, and cloud-native platforms. As a trusted advisor to telecom operators, internal teams, and technology partners, you will drive innovation, operational efficiency, and revenue growth by aligning cutting-edge solutions with industry best practices and TM Forum frameworks.

Key Responsibilities

• End-to-End Solution Design: Develop comprehensive digital solutions spanning BSS (Billing & Charging, CRM, Order Management), OSS (Inventory, Assurance, Provisioning), digital channels (web, mobile, self-care), and customer engagement platforms, ensuring seamless integration and scalability.
• Architectural Leadership: Create solution blueprints, High-Level Designs (HLD), Low-Level Designs (LLD), integration architectures, and deployment topologies in strict adherence to TM Forum frameworks, including eTOM, SID, TAM, and ODA.
• API and Integration Strategy: Define robust API strategies leveraging TMF Open APIs (e.g., TMF620, TMF622, TMF629, TMF637, TMF641) and event-driven integration patterns to enable real-time, agile telecom operations.
• Cloud-Native Innovation: Architect cloud-native, microservices-based solutions on leading cloud platforms (AWS, Azure, or GCP), incorporating containerization (Docker, Kubernetes) and CI/CD pipelines to accelerate deployment and enhance operational resilience.
• Stakeholder Collaboration: Lead solution discovery workshops with telecom operators across consumer, B2B, and wholesale segments, translating business requirements into technical specifications while fostering alignment among cross-functional teams and technology vendors.
• Deep Telco IT Expertise: Demonstrate mastery of the full Telco IT stack, including CRM, Product Catalog, Revenue Management, Mediation, Service Activation, Inventory, Assurance, and Analytics, to deliver holistic, future-proof solutions.
• Technical Oversight: Provide architectural guidance during implementation phases, ensuring designs are executed accurately while proactively identifying and mitigating risks to safeguard project success.
• Quality Assurance: Review integration designs, data models, and non-functional requirements (performance, security, scalability, availability) to uphold the highest standards of reliability and compliance.
• Program Support: Collaborate with program managers to assess technical risks, manage change requests, and maintain scope governance, ensuring projects remain on track and aligned with strategic objectives.

Requirements

• Proven Telecom IT Experience: Minimum 10 years in telecom IT, with hands-on architecture expertise across at least two domains, such as BSS, OSS, Digital Channels, or Data & Analytics.
• Digital Channel Proficiency: Experience designing digital channels (web, mobile, eSHOP, self-care portals), CPQ (Configure, Price, Quote) systems, and partner/dealer ecosystems to enhance customer engagement and operational efficiency.
• Enterprise Architecture Credentials: TOGAF certification or equivalent enterprise architecture experience to ensure solutions align with organizational and industry standards.
• TM Forum Mastery: Strong command of TM Forum frameworks (eTOM, SID, TAM, ODA, Open APIs) to drive standardization and interoperability in telecom solutions.
• Modern Tech Stack Knowledge: Expertise in microservices architecture, API gateways, event streaming (e.g., Kafka), and integration platforms to build agile, scalable systems.
• Exceptional Communication: Outstanding ability to articulate complex technical concepts to both technical teams and C-level executives, fostering buy-in and clarity across all stakeholders.
• Workshop Facilitation: Proven experience in leading discovery workshops and managing stakeholders in multi-vendor environments to ensure collaborative and outcome-driven engagements.
• Educational Background: Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field.
• Regional Expertise: Familiarity with telecom transformations in the Middle East, Africa, or GCC regions, with an understanding of emerging-market dynamics and challenges.