After sales Manager

After Sales Manager - Automotive Finance & Operations

We are seeking a dynamic and experienced After Sales Manager to oversee the financial and operational aspects of our automotive aftersales services, ensuring revenue integrity, efficient working capital management, and exceptional customer satisfaction.

• Revenue Integrity & Financial Oversight: Ensure end-to-end accuracy of aftersales revenue (service, parts, accessories) across all branches. Validate job cards to invoice flow, prevent underbilling, enforce pricing/discount controls, and monitor key performance indicators (KPIs) such as Effective Labor Rate, productivity, utilization, and absorption. Identify and address revenue leakage gaps.
• Internal Charging Governance: Control all internal invoicing (PDI, reconditioning, internal repairs, demos, inter-branch work). Ensure full recovery of parts and labor from Sales, Fleet, and Used Cars. Standardize internal labor rates and markups. Prevent margin leakage and enforce Delegation of Authority (DoA) approvals.
• Warranty & OEM Claims Control: Oversee warranty job validation, accurate coding, and timely submission of claims. Minimize rejections and ensure maximum OEM recovery. Track claim aging and cash realization. Govern goodwill and policy claims with proper approvals.
• Accessories Revenue Control: Ensure all accessories fitted (new/used vehicles or retail) are fully invoiced and reconciled with inventory and job cards. Prevent revenue leakage from unbilled installations or bundled deals. Monitor accessory margins and pricing consistency.
• Inventory & Working Capital Management: Supervise parts inventory across all locations. Monitor stock levels, aging, and obsolescence. Drive reduction of slow/non-moving items. Optimize ordering cycles and improve inventory turnover and overall working capital efficiency.
• WIP (Work-in-Progress) Control: Monitor open job cards and WIP aging. Ensure timely job closure and invoicing. Validate complete capture of labor and parts. Prevent cost accumulation and enforce escalation for aged WIP.
• Receivables & Cash Flow Management: Manage aftersales receivables (fleet, insurance, warranty). Track Days Sales Outstanding (DSO), ensure timely billing and collections, reconcile accounts, and minimize disputes. Strengthen cash flow through disciplined credit control.
• Branch Financial Governance: Ensure adherence to financial policies, internal controls, and DoA across all branches. Standardize reporting and KPIs. Conduct periodic audits and drive corrective actions through branch performance reviews. Understand the revenue recognition process of Aftersales and monitor the compliance.
• Performance Monitoring & Reporting: Develop and track branch-level dashboards covering revenue, margins, WIP, warranty recovery, inventory, and receivables. Provide actionable insights to management and operations teams.
• ERP Expertise (Mandatory Requirement): Hands-on experience in Autoline ERP with strong working knowledge of aftersales modules (service, parts, warranty). Ability to extract reports, validate transactions, and implement system controls to enhance revenue integrity and financial governance.
• Preferred Experience: 8–12 years of aftersales experience in automotive or multi-entity environment. Experience with multi-brand dealership structures strongly preferred.