Customer Support Specialist Admin (Remote)

Join PULSE (MENA) as a Customer Support Specialist Admin and empower businesses and individuals across the Middle East and North Africa with exceptional customer experiences.

PULSE (MENA) is dedicated to delivering innovative solutions and operational excellence through a customer-first mindset. We are seeking a proactive, organized, and customer-focused professional to join our growing remote team in this dynamic role that combines customer service excellence with administrative coordination.

• Key Responsibilities:
• Serve as the primary point of contact for customers, providing professional and timely responses across multiple communication channels.
• Resolve customer concerns efficiently, escalating complex issues when necessary, and maintain high customer satisfaction.
• Accurately document customer interactions and identify opportunities for process improvement.
• Maintain and update customer records, prepare reports, and coordinate with internal departments to ensure prompt completion of customer requests.
• Collaborate with Operations, Sales, Product, and Technical teams to resolve customer concerns and improve service quality.

Required Qualifications:

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in customer service, customer support, administration, or a similar role.
• Excellent verbal and written communication skills in English, with Arabic language proficiency being highly desirable.
• Strong interpersonal, problem-solving, organizational, and time management skills.
• Ability to multitask, prioritize effectively, and work independently in a remote work environment.
• High attention to detail and accuracy, with a strong customer-first mindset and professional attitude.

Preferred Qualifications:

• Experience working in a remote team and supporting customers across the MENA region.
• Familiarity with CRM systems and customer support software.
• Knowledge of Microsoft Office 365, Google Workspace, and project management tools.