Receptionist-Operations-Club Management-CX

Join Leejam Sports as a Receptionist-Operations-Club Management-CX Professional

Leejam Sports Company, the undisputed leader in the Middle East’s fitness and wellness industry, is seeking a dedicated and dynamic Receptionist-Operations-Club Management-CX professional to join our expanding team. As the largest operator of fitness clubs in the region, we are committed to fostering a culture of health, innovation, and excellence. This role offers a unique opportunity to contribute to our mission while growing your career in a fast-paced, supportive, and rewarding environment.

Key Responsibilities

In this multifaceted position, you will serve as the first point of contact for our valued members and guests, ensuring a seamless and exceptional customer experience. Your responsibilities will encompass a blend of reception duties, operational support, and club management tasks, including:

• Member and Guest Engagement: Greet members and guests with professionalism and warmth, providing a positive first impression of Leejam Sports. Address inquiries, resolve concerns, and direct individuals to the appropriate departments or services.
• Operational Excellence: Assist in maintaining the smooth operation of the club by managing front-desk activities, handling administrative tasks, and ensuring adherence to company policies and procedures.
• Club Management Support: Collaborate with club management to coordinate daily operations, including scheduling, facility maintenance requests, and event planning. Act as a liaison between members and management to enhance service delivery.
• Customer Experience (CX) Enhancement: Monitor and gather feedback from members to identify opportunities for improving service quality. Implement initiatives to elevate the overall customer experience and foster long-term member retention.
• Administrative Duties: Manage phone calls, emails, and walk-in inquiries efficiently. Maintain accurate records, process membership registrations, and assist with billing or payment inquiries as needed.
• Team Collaboration: Work closely with cross-functional teams, including fitness trainers, wellness coaches, and maintenance staff, to ensure a cohesive and high-performing club environment.
• Health and Safety Compliance: Uphold Leejam Sports’ commitment to safety and hygiene by adhering to health protocols and reporting any concerns promptly.

Ideal Candidate Profile

We are looking for a proactive, customer-focused individual with a passion for fitness and wellness. The ideal candidate will possess the following qualifications and attributes:

• Experience: Minimum of 2 years in a customer service or receptionist role, preferably within the hospitality, fitness, or wellness industry.
• Skills: Exceptional communication and interpersonal skills, with the ability to engage diverse audiences positively. Proficiency in multitasking, problem-solving, and conflict resolution.
• Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and basic administrative tools. Experience with membership management systems is a plus.
• Personal Traits: A strong work ethic, adaptability, and a commitment to delivering outstanding service. Ability to work in a team-oriented environment while demonstrating initiative and accountability.
• Language Skills: Fluency in English and Arabic is highly desirable. Additional language skills are a valuable asset.

Why Join Leejam Sports?

At Leejam Sports, we are more than just a fitness company—we are a community dedicated to transforming lives through health and wellness. By joining our team, you will benefit from:

• Career Growth: Opportunities for professional development and advancement within a rapidly expanding organization.
• Competitive Compensation: A competitive salary and benefits package, including health insurance, paid time off, and performance bonuses.
• Work-Life Balance: A supportive work environment that values your well-being and personal growth.
• Impactful Work: The satisfaction of contributing to a mission that promotes health, wellness, and community engagement across the Middle East.
• Collaborative Culture: A team-driven atmosphere that encourages innovation, creativity, and mutual respect.

This is an exciting opportunity to be part of a leading organization that is shaping the future of fitness and wellness in the region. If you are a motivated professional eager to make a difference, we invite you to apply and become a valued member of the Leejam Sports family.