Receptionist-Operations-Region Management-Club Management-CX

Join Leejam Sports as a Receptionist-Operations-Region Management-Club Management-CX Professional in Jeddah

Leejam Sports Company, the undisputed leader in the Middle East’s fitness and wellness industry, is seeking a highly motivated and customer-centric professional to join our dynamic team in Jeddah. As the largest fitness club operator in the region, we are committed to fostering a culture of health, innovation, and excellence. This role offers a unique opportunity to contribute to our mission while advancing your career in a fast-paced, growth-oriented environment.

Key Responsibilities

In this multifaceted position, you will serve as the first point of contact for members and guests, ensuring a seamless and welcoming experience at our flagship club located at the intersection of Nakheel Street with King Abdulaziz Street. Your responsibilities will span across reception operations, club management support, and customer experience (CX) enhancement, with a focus on operational efficiency and member satisfaction. The ideal candidate will demonstrate strong organizational skills, exceptional communication abilities, and a proactive approach to problem-solving.

• Member & Guest Relations: Greet and assist members and visitors with professionalism, addressing inquiries, resolving concerns, and providing information about club services, memberships, and facilities.
• Operational Excellence: Oversee daily reception and front-desk operations, ensuring adherence to company standards, maintaining a clean and organized reception area, and coordinating with other departments to deliver a cohesive member experience.
• Club Management Support: Assist in the implementation of regional and club-specific initiatives, including membership drives, promotional events, and operational workflows, to drive engagement and retention.
• Customer Experience (CX) Enhancement: Actively seek feedback from members to identify opportunities for service improvement, and collaborate with the management team to implement initiatives that elevate the overall customer experience.
• Administrative Duties: Handle administrative tasks such as managing member records, processing membership applications and renewals, coordinating with the sales team for lead follow-ups, and maintaining accurate documentation in line with company policies.
• Team Collaboration: Work closely with regional and club management teams to align operational strategies with broader business objectives, ensuring consistency in service delivery across all locations.

Qualifications & Skills

To thrive in this role, you should possess a blend of operational expertise, interpersonal finesse, and a passion for customer service. The following qualifications and attributes are essential:

• Proven experience in a receptionist, customer service, or operations role within the hospitality, fitness, or service industry is highly desirable.
• Exceptional verbal and written communication skills in both English and Arabic, with the ability to interact confidently with diverse stakeholders.
• Strong organizational and multitasking abilities, with a keen eye for detail and a commitment to maintaining high standards of professionalism.
• Proficiency in using office software (e.g., Microsoft Office Suite) and familiarity with CRM or membership management systems is a plus.
• A customer-focused mindset with a proactive approach to identifying and resolving issues to enhance member satisfaction.
• Ability to work in a fast-paced environment, adapt to changing priorities, and collaborate effectively with cross-functional teams.
• Valid residency status in Saudi Arabia and willingness to work in Jeddah.

Why Join Leejam Sports?

At Leejam Sports, we believe in investing in our people as much as we invest in our members. As part of our team, you will benefit from:

• A competitive compensation package, including health insurance and performance-based incentives.
• Comprehensive training and professional development opportunities to support your career growth within the organization.
• Access to a vibrant, collaborative work culture that values innovation, teamwork, and excellence.
• Opportunities to contribute to meaningful initiatives that promote health and wellness across the region.
• A dynamic and inclusive work environment where your contributions are recognized and rewarded.

If you are a dedicated professional looking to make a tangible impact in the fitness and wellness industry, we invite you to apply for this exciting opportunity. Join us in shaping the future of health and wellness in the Middle East.