Team Leader-Information System

About the Role

Hyatt Place AlUla, a landmark addition to Hyatt’s growing portfolio in the region, invites applications for the position of Team Leader-Information System. This pivotal role is instrumental in shaping the technological foundation of our newest property, featuring 215 stylish guestrooms, two sophisticated food and beverage outlets, versatile meeting spaces, a rejuvenating swimming pool, and a state-of-the-art fitness center. Designed to cater to both discerning leisure and business travelers, Hyatt Place AlUla represents a commitment to excellence in hospitality. As the Team Leader-Information System, you will play a critical role in ensuring the seamless integration and operation of our IT infrastructure, aligning technology with our guests’ and colleagues’ evolving needs.

Key Responsibilities

The Team Leader-Information System will oversee the daily operations of the hotel’s Information Systems department, ensuring the reliability, security, and high performance of all technology assets. Your leadership will be pivotal in supporting departments across the property with efficient IT services, maintaining operational continuity, and safeguarding the integrity of our systems. Your core responsibilities will include:

• Team Leadership and Coordination: Supervise and coordinate the daily activities of the IT team, fostering a collaborative and high-performing work environment.
• IT Infrastructure Management: Ensure the smooth and uninterrupted operation of the hotel’s IT infrastructure, including servers, networks, hardware, and software, to support all operational and guest-facing functions.
• Technical Support and Troubleshooting: Provide prompt and effective technical support to hotel colleagues, addressing IT-related issues with urgency and precision to minimize disruptions.
• System Performance and Security: Monitor the performance and security of IT systems, proactively identifying vulnerabilities and implementing corrective actions to mitigate risks and ensure data integrity.
• Equipment and Network Maintenance: Support the installation, configuration, and maintenance of computer systems, printers, telecommunication equipment, and network devices to ensure optimal functionality.
• Vendor and Service Provider Coordination: Collaborate with external vendors and service providers to facilitate system maintenance, upgrades, and technical support, ensuring alignment with Hyatt’s standards and operational requirements.
• Data Management and Cybersecurity: Implement and oversee regular data backups, system updates, and robust cybersecurity measures to protect sensitive information and maintain compliance with industry regulations.
• Documentation and Compliance: Maintain comprehensive IT documentation, including system inventories and asset records, while ensuring adherence to Hyatt’s IT standards, information security policies, and operational procedures.
• Pre-Opening Support: Contribute to the pre-opening IT setup, ensuring all systems are operational and ready to support the hotel’s launch and ongoing operations.

Qualifications and Skills

To excel in this role, candidates must possess a blend of technical expertise, leadership acumen, and a customer-centric mindset. The ideal candidate will have:

• Professional Experience: Proven experience in IT operations, with a preference for candidates with prior experience in hotel or hospitality environments.
• Technical Proficiency: Strong knowledge of computer hardware, software, networking, and operating systems, coupled with hands-on experience in managing IT infrastructure.
• Hospitality Technology Knowledge: Familiarity with hotel technology systems and property management systems is highly advantageous.
• Problem-Solving Abilities: Exceptional analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues efficiently.
• Time Management: Capacity to manage multiple priorities in a dynamic and fast-paced environment without compromising on quality or service.
• Communication and Collaboration: Excellent communication and interpersonal skills, enabling effective interaction with colleagues, vendors, and stakeholders at all levels.
• Language Proficiency: Fluency in English, both written and verbal, to ensure clear and concise communication in a global hospitality setting.