Customer Service & Logistics Support

About the Role

Join a pioneering initiative as we establish a state-of-the-art service and calibration laboratory in Saudi Arabia. This is an exceptional opportunity to contribute to the foundational growth of a dynamic, high-performing team where speed, precision, and customer-centricity are paramount. In this hands-on role, you will serve as the backbone of daily operations, bridging the gap between customer service excellence and seamless logistics management. Your contributions will directly shape the operational framework of a fast-growing organization, offering unparalleled exposure and professional development in a collaborative environment.

Key Responsibilities

As a vital member of a small yet ambitious team, you will be entrusted with a diverse range of responsibilities that span customer interaction, administrative coordination, and operational logistics. Your role will encompass the entire lifecycle of equipment handling, from the meticulous receipt and inspection of incoming shipments to the precise preparation and dispatch of outbound orders. A strong emphasis on customer satisfaction will guide your efforts as you ensure timely updates, resolve issues efficiently, and maintain transparent communication throughout the process.

Customer Service Excellence

• Deliver prompt, professional, and courteous communication to customers, prioritizing their needs and expectations.
• Act as the primary point of contact for shipment status updates, service progress, and delivery timelines.
• Collaborate closely with technicians and operational teams to resolve customer inquiries and ensure seamless service delivery.
• Address customer concerns with urgency and accuracy, fostering long-term trust and satisfaction.

Logistics & Operational Coordination

• Receive, inspect, and register incoming equipment with meticulous attention to detail, ensuring accurate documentation and reporting of any discrepancies or damages.
• Prepare, pack, and label outbound shipments in strict adherence to company standards and regulatory requirements.
• Coordinate logistics with freight forwarders, courier services, and internal teams to optimize shipment efficiency.
• Oversee the physical handling of equipment, maintaining a safe and organized workspace.

Customs & Compliance Management

• Prepare and review essential import/export documentation, including commercial invoices and packing lists, to ensure compliance with international and local regulations.
• Liaise with customs brokers to facilitate smooth clearance of shipments, minimizing delays and operational disruptions.
• Monitor shipment progress and proactively address any delays or issues, ensuring timely resolution.
• Stay abreast of Saudi customs (ZATCA) requirements and contribute to the continuous improvement of logistics and compliance processes.

Qualifications & Experience

To excel in this role, you will bring a minimum of 3–5 years of experience in customer service, logistics, or a service-oriented environment. Your background should include practical expertise in managing international shipments and handling complex documentation. A foundational understanding of customs processes, coupled with hands-on experience in receiving, packing, and moving equipment, will be critical. Familiarity with Oracle or similar ERP systems is advantageous, and fluency in both Arabic and English is essential to ensure effective communication in a diverse operational landscape.

Key Competencies

• Ownership & Accountability: Take initiative in driving processes forward and delivering measurable results.
• Customer-Centric Mindset: Prioritize customer satisfaction through responsive and transparent communication.
• Hands-On Approach: Combine practical operational skills with administrative precision to ensure seamless workflows.
• Organizational Agility: Manage multiple priorities efficiently while maintaining high standards of accuracy and reliability.
• Collaboration & Communication: Work effectively with cross-functional teams and external partners to achieve shared goals.

Success Metrics

In this role, your contributions will be measured by the seamless execution of inbound and outbound shipments, the achievement of high customer satisfaction ratings, and the accuracy of equipment and documentation handling. Your ability to coordinate effectively with logistics partners and customs brokers will be pivotal in maintaining operational excellence. By driving continuous improvement and fostering a culture of accountability, you will play a key role in the growth and success of a high-performing team.

About Fortive Corporation

Fortive is a global industrial technology innovator dedicated to making the world safer and more productive. Through our essential technologies, we accelerate transformation in critical sectors such as workplace safety, healthcare, and infrastructure. As a forward-thinking organization with a startup spirit, we empower our teams to lead the way in mission-critical solutions, from industrial safety to predictive maintenance. By collaborating closely with our customers and partners, we solve global challenges and drive progress in industries that matter most.