Mac OS & Windows Support Engineer(Arabic Speaker's only)

About SAT Microsystems

SAT Microsystems is a leading IT service provider with a strong presence in Saudi Arabia, the UAE, and multiple other countries. The company specializes in delivering cost-effective IT solutions that simplify complex technology environments for businesses of all sizes. With a global client base, SAT Microsystems offers a comprehensive suite of services, including managed IT services, IT infrastructure support, database and application solutions, desktop support, cybersecurity (SOC), robotic process automation, IT outsourcing, IoT and chatbot solutions, and cloud services. Additionally, the company provides NOC services, AI and automation solutions, and business process outsourcing to help organizations accelerate their digital transformation and modernize operations.

Job Overview

We are seeking a skilled and certified Mac OS & Windows Support Engineer with fluency in Arabic to join our dynamic IT support team. In this role, you will provide expert technical assistance for both Apple macOS and Microsoft Windows environments, ensuring seamless operation of end-user devices while maintaining security, compliance, and efficiency. Your responsibilities will include troubleshooting hardware and software issues, configuring systems, and supporting users across diverse platforms. This position is ideal for professionals who are passionate about delivering high-quality IT support and thrive in a fast-paced, customer-focused environment.

Key Responsibilities

• Device Support: Provide technical support for Apple MacBook, iMac, Windows desktops, and laptops, addressing hardware, software, and peripheral issues with precision and efficiency.
• System Configuration & Troubleshooting: Install, configure, and troubleshoot macOS and Windows operating systems, ensuring optimal performance and minimal downtime.
• Microsoft 365 Support: Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, resolving technical challenges and enhancing productivity.
• Network & Connectivity Management: Configure user accounts, email systems, Wi-Fi, VPN, and network connectivity to ensure seamless access and communication.
• Device Enrollment & Management: Enroll and manage Apple devices using Apple Business Manager (ABM) and Mobile Device Management (MDM) solutions such as Jamf Pro or Microsoft Intune, ensuring centralized control and security.
• Security & Compliance: Perform OS updates, software installations, and security patching to maintain device security and compliance with enterprise standards.
• Incident & Service Request Management: Log, track, and resolve incidents and service requests within defined Service Level Agreements (SLAs) using ITSM tools, ensuring timely and effective resolution.
• Hardware & Asset Management: Coordinate hardware repairs, warranty services, and asset management to maintain an organized and efficient IT infrastructure.
• User Guidance & Documentation: Provide clear guidance to end users and maintain basic technical documentation to support ongoing operations and knowledge sharing.

Qualifications & Certifications

To qualify for this role, candidates must possess the following:

• Apple Device Support certification or Apple Certified IT Professional certification.
• Fluency in Arabic (written and verbal) to effectively communicate with Arabic-speaking users and stakeholders.
• Proven experience in supporting both macOS and Windows environments, with a strong understanding of hardware and software troubleshooting.
• Familiarity with Microsoft 365 applications, network configurations, and MDM solutions such as Jamf Pro or Microsoft Intune.
• Excellent problem-solving skills, attention to detail, and the ability to work independently or as part of a team in a dynamic environment.