Receptionist-Operations-Club Management-CX

Position Overview

Join Leejam Sports Company, the leading fitness club operator in the Middle East, as a Receptionist-Operations-Club Management-CX and become an integral part of a mission-driven organization dedicated to enhancing health and wellness across the region. This role offers a unique opportunity to contribute to a dynamic, growth-focused work environment where professional development, innovation, and teamwork are not just encouraged but embedded in the company culture. As a key member of our team, you will play a pivotal role in ensuring operational excellence while delivering exceptional customer experiences in our state-of-the-art fitness clubs.

Key Responsibilities

In this multifaceted position, you will be responsible for a diverse range of duties that bridge reception, operations, and club management. Your core responsibilities will include:

• Frontline Customer Engagement: Serve as the first point of contact for members and guests, providing a warm, professional, and welcoming atmosphere. Address inquiries, resolve issues, and ensure a seamless onboarding experience for new members.
• Operational Support: Assist in the day-to-day operations of the club, including managing membership inquiries, processing registrations, and coordinating with various departments to ensure smooth workflows. Maintain accurate records of member interactions and operational activities.
• Club Management Coordination: Collaborate with club managers and staff to uphold high standards of service, cleanliness, and facility maintenance. Monitor club facilities to ensure they meet Leejam’s brand and operational guidelines.
• Customer Experience Enhancement: Actively seek feedback from members to identify opportunities for service improvement. Implement initiatives to elevate the overall customer experience, fostering loyalty and retention.
• Administrative Duties: Handle administrative tasks such as scheduling appointments, managing correspondence, and assisting with event coordination. Ensure compliance with company policies and procedures at all times.
• Team Collaboration: Work closely with cross-functional teams, including fitness trainers, wellness coaches, and maintenance staff, to deliver a cohesive and high-quality member experience. Participate in team meetings and contribute to strategic discussions on operational improvements.

Qualifications and Skills

To excel in this role, you should possess the following qualifications and competencies:

• A minimum of 1-2 years of experience in a customer-facing role, preferably within the fitness, hospitality, or service industry.
• Strong interpersonal and communication skills, with the ability to interact professionally with diverse groups of people.
• Exceptional organizational abilities, including multitasking and prioritizing responsibilities in a fast-paced environment.
• Proficiency in using Microsoft Office Suite and familiarity with club management software or CRM systems is a plus.
• A proactive approach to problem-solving, with a keen eye for detail and a commitment to delivering outstanding service.
• Fluency in English and Arabic is highly desirable, as is the ability to communicate effectively in both languages.
• Prior experience in a fitness club, wellness center, or similar environment is advantageous but not mandatory.

Why Join Leejam Sports Company?

At Leejam Sports, we are committed to fostering a culture of growth, innovation, and excellence. As an employee, you will benefit from:

• A competitive compensation package with performance-based incentives.
• Comprehensive health and wellness benefits, including access to our premium fitness facilities.
• Opportunities for professional development through training programs, workshops, and career advancement paths.
• A collaborative and inclusive work environment that values diversity and encourages creativity.
• Stability and growth potential within a company that is expanding its footprint across the Middle East.

Location and Schedule

This full-time position is based in Najran, Saudi Arabia, offering a unique opportunity to contribute to the health and wellness of the local community. The role follows a standard work schedule, with potential for flexible arrangements based on operational needs.

If you are a motivated individual with a passion for customer service and a desire to make a meaningful impact in the fitness industry, we encourage you to apply and become part of our team at Leejam Sports Company.