Support Services Manager

About the Role

We are seeking a highly motivated and detail-oriented Support Services Manager – Human Resources to lead and optimize our HR support services in Jeddah, Saudi Arabia. In this pivotal role, you will serve as the backbone of our operational excellence, ensuring seamless coordination between internal departments and external partners. Your responsibilities will encompass managing vendor relationships, overseeing invoice processing, and supporting HR operational initiatives to foster an efficient and well-organized workplace. The ideal candidate will thrive in a dynamic environment, demonstrating strong organizational acumen, financial literacy, and exceptional stakeholder management skills.

Key Responsibilities

• Operational Leadership: Oversee HR support services to maintain high operational efficiency, ensuring alignment with company policies and procedures.
• Vendor & Service Provider Management: Build and maintain strong relationships with vendors and external service providers, monitoring service quality and ensuring compliance with agreed service levels.
• Financial Oversight: Review supplier invoices for accuracy, verify contractual compliance, and coordinate with the Finance Department to process payments and maintain precise records of invoice and payment statuses.
• HR Operational Support: Facilitate day-to-day HR administrative processes, including workplace readiness, facilities coordination, and other operational requirements to support a productive work environment.
• Event & Meeting Coordination: Assist in organizing internal meetings, employee events, and engagement initiatives to enhance workplace culture and collaboration.
• Reporting & Process Improvement: Prepare periodic reports on support service performance and operational activities, identifying challenges and recommending strategic process improvements.
• Cross-Functional Collaboration: Work closely with HR, Finance, and other internal stakeholders to support ongoing projects and business initiatives, ensuring seamless integration of support services.

Qualifications & Skills

To excel in this role, you should possess the following qualifications and competencies:

• Education: A Diploma or Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Experience: 2–4 years of relevant experience in support services, operations, administration, or a comparable role, with a solid understanding of financial processes such as invoice management and payment cycles.
• Core Competencies:
  • Exceptional organizational and coordination skills to manage multiple priorities effectively.
  • Meticulous attention to detail and follow-up capabilities to ensure accuracy in financial and operational tasks.
  • Strong communication and stakeholder management abilities to liaise with internal and external partners.
  • Proficiency in Microsoft Office applications, particularly Excel for data management and Outlook for communication.
• Preferred Attributes:
  • Ability to thrive in a fast-paced environment while managing multiple tasks with ease.
  • A proactive problem-solving mindset with a commitment to continuous improvement.
  • Strong interpersonal skills and a collaborative approach to teamwork.

If you are a results-driven professional with a passion for operational excellence and a talent for fostering strong relationships, we invite you to apply for this critical role in our growing organization.