Hotel Sales Manager

About Plaza Premium Group

At Plaza Premium Group, we are driven by a singular mission: "Making Travel Better." As a global leader in airport hospitality, we unite a diverse team of professionals from all backgrounds under the banner of #PPGFamily. Together, we are not just building a business—we are crafting a legacy. Our commitment to you includes:

• Respect and Value: We honor your unique background, experiences, and perspectives, fostering an inclusive environment where every voice matters.
• Integrity in Action: Collaboration and ethical conduct are at the core of our operations, ensuring transparency and trust in every interaction.
• Shared Pride: We take immense pride in our industry, our company, and the work we do—inviting you to join us in celebrating these values.

In return, we ask for your dedication to:

• Passion: Bring enthusiasm and energy to every task, driving innovation and excellence.
• Agility and Innovation: Listen actively, act swiftly, and think creatively to stay ahead of industry trends.
• Collaboration: Share your ideas openly and work collaboratively to elevate our collective success.
• Customer-Centricity: Champion exceptional service by treating every guest and partner with kindness, respect, and professionalism.

As pioneers in global airport hospitality, you will collaborate with colleagues across continents, contributing to a truly international experience. Your work will shape services and facilities in over 200 locations across more than 60 international airports worldwide.

Our Story and Vision

Founded in Hong Kong in 1998, Plaza Premium Group was born from a visionary idea: to redefine the airport experience beyond the confines of exclusive lounges. Nearly 25 years later, we have expanded into four dynamic business segments:

• Airport Lounges: Curated spaces designed for relaxation and productivity.
• Airport Terminal Hotels: Convenient and comfortable accommodations for travelers.
• Airport Meet & Greet Services: Personalized assistance to enhance the travel journey.
• Airport Dining Concepts: A diverse range of culinary experiences tailored to the needs of modern travelers.

Beyond our own brands, we provide bespoke airport hospitality solutions to leading airlines, alliances, and corporate partners worldwide. Among our esteemed clients are industry giants such as Cathay Pacific Airways, Singapore Airlines, and Lufthansa. To further innovate, we launched Smart Traveler, a mobile-app rewards program powered by cutting-edge in-house technology, reflecting our commitment to continuous evolution and our purpose of making travel better.

Job Overview: Hotel Sales Manager

As the Hotel Sales Manager for Aerotel Hotel, you will play a pivotal role in driving revenue growth and cultivating profitable business relationships. Your responsibilities will encompass managing and expanding key accounts with airlines, corporate clients, financial institutions, and travel trade partners. The role is centered on achieving sales targets, nurturing high-value accounts, and enhancing the hotel’s commercial performance through strategic sales planning, execution, and cross-functional collaboration.

Key Responsibilities

In this dynamic role, your core responsibilities will include:

• Sales Planning and Budgeting: Prepare and submit the annual sales revenue budget for Aerotel Hotel, ensuring alignment with the General Manager’s review and approval.
• Strategic Sales and Marketing: Develop and implement a comprehensive sales and marketing plan that aligns with the hotel’s budget, positioning, and commercial objectives.
• Cross-Functional Collaboration: Work closely with Operations, Finance, Revenue Management, and other departments to ensure the achievement of sales targets and seamless execution of strategies.
• Performance Reporting: Regularly report sales activities, performance results, and customer feedback to senior management, providing actionable insights and recommendations.
• Market Analysis: Monitor the hospitality market to identify trends, competitor activities, pricing dynamics, and demand patterns, informing strategic decision-making.
• Pricing Strategy: Propose competitive pricing strategies for rooms and services, balancing cost structures, market conditions, and competitive positioning.
• Client Relationship Management: Build and maintain strong relationships with key clients, including airlines, corporate accounts, travel agents, banks, and strategic partners, ensuring high levels of satisfaction and loyalty.
• Account Management: Oversee key accounts, coordinating with internal teams to deliver exceptional service and resolve any issues promptly.
• Contract Coordination: Act as the liaison between clients and internal stakeholders (Finance, Legal, Operations) to facilitate contract negotiations, renewals, and finalization, ensuring smooth and efficient processes.
• Revenue Oversight: Monitor hotel revenue performance and profit-and-loss trends on a daily and monthly basis, identifying opportunities and recommending corrective actions to optimize financial outcomes.
• Sales Execution: Develop and execute a structured sales call plan to engage both existing and prospective clients, driving business growth and expanding market reach.
• Payment Follow-Up: Coordinate with the Finance team to ensure timely follow-up on contracted accounts’ payments, addressing any discrepancies or issues proactively.