Housekeeping Coordinator

Position Overview

We are seeking a detail-oriented and highly organized Housekeeping Coordinator to join our esteemed team at Sofitel. In this pivotal role, you will serve as the backbone of our housekeeping department, ensuring seamless operations, impeccable cleanliness, and exceptional guest experiences. Your responsibilities will encompass coordination, communication, administrative oversight, and operational support to maintain our luxury brand standards. If you thrive in a fast-paced environment and possess a passion for hospitality excellence, we invite you to apply.

Key Responsibilities

The Housekeeping Coordinator will play a multifaceted role, acting as the central communication hub for the housekeeping department. Your duties will include:

• Coordination & Communication:
  • Serve as the primary liaison between the housekeeping department and other key departments, including Front Office, Engineering, and Maintenance.
  • Coordinate room status updates with the Front Office, ensuring accurate and timely communication regarding vacant, occupied, and out-of-order rooms.
  • Facilitate seamless communication between housekeeping staff and other departments to address guest requests, maintenance issues, and operational needs.
  • Ensure prompt dissemination of guest requests to the appropriate housekeeping team members for efficient resolution.
• Administrative Duties:
  • Maintain meticulous housekeeping records, reports, and logs to ensure compliance with hotel policies and brand standards.
  • Update room status in the Property Management System (PMS) with precision and timeliness.
  • Prepare daily assignment sheets for room attendants, outlining priorities and ensuring optimal workflow.
  • Track lost and found items in accordance with hotel policy, facilitating timely retrieval for guests.
  • Monitor stock levels and coordinate supply requisitions to maintain adequate inventory for seamless operations.
• Guest Service:
  • Handle internal and external guest requests with professionalism, courtesy, and efficiency.
  • Ensure VIP rooms and special requests are prepared to the highest Sofitel standards, exceeding guest expectations.
  • Address and resolve guest complaints promptly, ensuring follow-up to guarantee satisfaction and loyalty.
• Operational Support:
  • Assist in room allocation and prioritize cleaning schedules to optimize housekeeping efficiency.
  • Monitor the productivity of room attendants and housekeeping staff, providing support and guidance as needed.
  • Ensure strict adherence to cleanliness, hygiene, and luxury brand standards across all guest areas.
  • Support housekeeping supervisors during peak periods to maintain operational excellence.
• Quality & Standards:
  • Uphold Sofitel’s luxury service standards and brand guidelines with unwavering commitment.
  • Maintain confidentiality and professionalism in all interactions and operations.
  • Assist in implementing and updating departmental Standard Operating Procedures (SOPs) to drive continuous improvement.

Qualifications & Skills

To excel in this role, you will bring the following qualifications and competencies:

• Education & Experience: Prior experience in housekeeping or hotel operations, preferably within a luxury hotel environment.
• Technical Proficiency: Familiarity with Property Management Systems (PMS), such as Opera, is highly desirable.
• Core Competencies:
  • Exceptional communication and organizational skills, with the ability to multitask in a dynamic setting.
  • Strong problem-solving abilities and a proactive approach to addressing challenges.
  • Excellent time management and prioritization skills to meet deadlines and operational demands.
  • Fluency in English is essential; additional languages are a valuable asset.
  • Meticulous attention to detail and a commitment to maintaining high professional standards.
  • A guest-oriented mindset, dedicated to delivering personalized and memorable experiences.

Working Conditions

The Housekeeping Coordinator will operate in a fast-paced environment with flexible shifts, including weekends and holidays. While primarily office-based, the role requires frequent coordination across departments, demanding adaptability and a collaborative spirit. If you are ready to contribute to a world-class hospitality experience, we encourage you to apply for this exciting opportunity.