Collections Manager

Collections Manager

The Collections Manager is responsible for enhancing collection and cash conversion cycle by maintaining control over branch accounts receivables and adhering to the company's credit policy. This role involves setting up and managing the credit control and collection system in the region, ensuring timely debt payments, and meeting cash and debtor day targets.

• Assist in establishing the credit control & collection system in the region.
• Ensure prompt debt payments and meet cash and debtor day targets.
• Chase overdue invoices through telephone, email, letter, and visits within agreed timescales.
• Maintain accurate records of all chasing activity.
• Conduct regular meetings with collectors to manage relevant debts.
• Organize, support, and develop cash and collection processes.
• Oversee all accounts receivable operations and manage customer accounts, including account reconciliations.
• Establish and maintain effective internal and external working relationships with Operations, Finance, and Customer Relationships.
• Lead resolution of customer disputes with regional team and HO support.

Candidates should possess a Diploma or degree in Finance & Accounting or Business Management, with a minimum of 5-10 years of experience in account receivable and collection activities. Essential skills include high numeracy, accuracy with attention to detail, proficiency in Word, Excel, and Outlook, an outgoing and confident personality, strong organizational and time management skills, and the ability to recognize and escalate potential risks to the firm.