Lifestyle Attendant

Position Overview

We are seeking a dedicated and service-oriented Lifestyle Attendant to join our esteemed team at Marriott International, Inc. in Jeddah. In this role, you will play a pivotal part in enhancing the guest experience by curating personalized lifestyle services that cater to individual preferences and needs. Your responsibilities will revolve around ensuring that every guest feels valued, comfortable, and immersed in a bespoke environment that aligns with their unique lifestyle choices.

Key Responsibilities

• Personalized Guest Engagement: Actively engage with guests to understand their preferences, interests, and requirements, ensuring a tailored experience that exceeds expectations. This includes anticipating needs before they are expressed and providing proactive solutions.
• Lifestyle Service Coordination: Organize and oversee a range of lifestyle services, such as fitness sessions, spa appointments, dining reservations, cultural excursions, and recreational activities. Coordinate seamlessly with internal and external partners to deliver a cohesive and high-quality experience.
• Guest Relations and Satisfaction: Serve as a primary point of contact for guests, addressing inquiries, resolving concerns, and ensuring a seamless stay. Maintain a high standard of professionalism and courtesy while fostering a welcoming and inclusive atmosphere.
• Customized Activity Planning: Develop and implement bespoke activity plans that align with guests’ interests, whether they seek relaxation, adventure, cultural enrichment, or social engagement. This may include arranging private tours, wellness programs, or exclusive access to local attractions.
• Collaboration with Departments: Work closely with housekeeping, food and beverage, concierge, and other departments to ensure a holistic and integrated guest experience. Share insights and feedback to continuously improve service delivery.
• Upselling and Revenue Generation: Identify opportunities to introduce premium services or upgrades that enhance the guest experience while contributing to the property’s revenue goals. Present options in a consultative and non-intrusive manner.
• Compliance and Safety: Adhere to all company policies, safety protocols, and local regulations to ensure a secure and compliant environment for guests and staff. Maintain knowledge of health and safety standards, including those specific to the hospitality industry.

Qualifications and Skills

• Education: High school diploma or equivalent required. Additional certifications in hospitality, customer service, or a related field are advantageous.
• Experience: Minimum of 1-2 years of experience in a customer-facing role within the hospitality, luxury services, or lifestyle management industry. Prior experience in a concierge, guest services, or lifestyle attendant capacity is highly desirable.
• Language Proficiency: Fluency in English is essential. Proficiency in additional languages, particularly Arabic, is a strong asset in the Jeddah market.
• Soft Skills: Exceptional interpersonal, communication, and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. A keen eye for detail and a passion for delivering outstanding service are critical.
• Technical Skills: Proficiency in using property management systems (PMS), Microsoft Office Suite, and other relevant software. Familiarity with social media platforms and digital tools for activity planning is a plus.
• Personal Attributes: Professional demeanor, cultural sensitivity, and a proactive approach to guest engagement. Ability to work flexible hours, including evenings, weekends, and holidays, as required by the business.

Work Environment

As a Lifestyle Attendant at Marriott International, Inc., you will operate within a dynamic and luxurious setting in Jeddah. The role requires a blend of indoor and outdoor activities, with opportunities to interact with guests from diverse backgrounds. The position demands a high level of energy, adaptability, and a commitment to upholding the brand’s reputation for excellence. Whether coordinating a private yacht excursion, arranging a bespoke shopping experience, or curating a wellness retreat, your role will be central to creating unforgettable moments for our guests.