Customer Service Representative - Saudization

Join PlaceUp as a Customer Service Representative in Riyadh – Drive Excellence in Customer Support

PlaceUp is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team in Riyadh. This role is pivotal in ensuring exceptional service delivery, fostering customer satisfaction, and upholding the company’s reputation for reliability and professionalism. As part of our commitment to Saudization, this position offers a unique opportunity for Saudi nationals to contribute to a growing organization while developing valuable skills in customer relations and business operations.

Key Responsibilities

In this role, you will serve as the frontline ambassador for PlaceUp, addressing customer inquiries, resolving issues, and providing timely, accurate, and courteous assistance. Your core responsibilities will include:

• Customer Engagement: Respond to customer inquiries via phone, email, or live chat, ensuring prompt and empathetic resolution to concerns while maintaining a positive brand image.
• Issue Resolution: Diagnose customer problems, troubleshoot issues, and escalate complex cases to senior team members or relevant departments when necessary, ensuring a seamless customer experience.
• Product & Service Knowledge: Develop a deep understanding of PlaceUp’s offerings, including products, services, and policies, to provide informed and accurate responses to customer queries.
• Documentation & Reporting: Maintain detailed records of customer interactions, transactions, and feedback in the company’s CRM system, ensuring compliance with data privacy and reporting standards.
• Process Improvement: Identify recurring customer pain points and suggest actionable improvements to enhance service efficiency and quality, contributing to the continuous evolution of our customer support framework.
• Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure alignment and deliver cohesive solutions that meet customer needs.
• Compliance & Standards: Adhere to company policies, industry regulations, and customer service best practices to uphold PlaceUp’s commitment to excellence and integrity.

Qualifications & Skills

To excel in this role, you should possess the following qualifications and competencies:

• Education: A bachelor’s degree in business administration, communications, or a related field is preferred. Alternatively, equivalent professional experience in customer service will be considered.
• Experience: Minimum of 1-2 years of experience in a customer service or support role, with a proven track record of handling high-volume interactions and resolving customer issues effectively.
• Language Proficiency: Fluency in both Arabic and English is essential. Additional languages are a plus.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and basic troubleshooting tools. Familiarity with customer service platforms and databases is advantageous.
• Soft Skills: Exceptional communication, active listening, and problem-solving abilities. Strong interpersonal skills with a customer-centric mindset and the ability to remain calm under pressure.
• Cultural Fit: A strong alignment with PlaceUp’s values, including integrity, collaboration, and a commitment to continuous learning and growth.

Why Join PlaceUp?

As a Customer Service Representative at PlaceUp, you will be part of a forward-thinking organization that values innovation, diversity, and employee development. We offer a competitive compensation package, comprehensive training programs, and opportunities for career advancement in a supportive and inclusive work environment. This role is an excellent opportunity to build a rewarding career while contributing to the success of a company dedicated to driving positive change in the region.

If you are a motivated professional with a passion for customer service and a desire to make a meaningful impact, we encourage you to apply and become a valued member of the PlaceUp team in Riyadh.