Community Ops Coordinator

About AstroLabs

AstroLabs is a leading organization specializing in empowering high-growth companies to establish and expand their presence in the Saudi and UAE markets. Through a comprehensive suite of services—including business setup, co-working spaces, and recruitment—we collaborate with government entities and top-tier private sector partners to accelerate the growth of key regional industries. As pioneers in market expansion, we have successfully facilitated the entry of over 850 companies into the UAE and 600 into KSA, driving the digital transformation of industries across the region. Now, we invite you to join our dynamic team and contribute to this transformative journey.

Our Riyadh office serves as the central hub of our operations, housing nearly half of our workforce. By joining our Community team, you will become an integral part of a global community, enriching our culture with diverse perspectives and fostering an environment of collaboration and innovation.

Our Culture

At AstroLabs, we cultivate a culture defined by ambition, collaboration, and a relentless focus on outcomes. Our environment thrives on curiosity, encouraging team members to explore new ideas and drive impactful results. We are committed to fostering a workplace where ambition meets opportunity, and where every individual is empowered to contribute meaningfully to our collective success.

Who You Are

As a Community Ops Coordinator, you will serve as the first point of contact for AstroLabs members and visitors, representing the face of our organization at the main reception. In this multifaceted role, you will be responsible for delivering exceptional customer service, resolving member inquiries, and ensuring the seamless operation of our workspace. Your responsibilities will include identifying potential leads from calls, walk-ins, and referrals and connecting them to the sales team or relevant business units. Additionally, you will maintain the space to the highest standards, coordinate with partners and service providers, and provide administrative and operational support to enhance the member experience.

We are seeking a highly personable individual with outstanding communication, customer service, and organizational skills. The ideal candidate will possess the ability to build strong relationships with our members and community, embodying our core principle of "Make it Happen." If you thrive in a fast-paced environment and are passionate about delivering excellence, we encourage you to apply.

What You’ll Do

Front Desk Operations

• Manage the daily operations of the front of house, ensuring a seamless and professional experience for members, prospective members, and guests.
• Greet and assist members and visitors with inquiries via phone, email, online chat, and in-person, providing timely and courteous support.
• Facilitate smooth member experiences by providing necessary tools and resources.
• Respond to inquiries about AstroLabs, escalating issues as needed and connecting individuals with the appropriate teams.
• Capture and record leads from calls, chats, and walk-ins for follow-up by the sales team.

Operations Management

• Oversee supply purchases and deliveries, including consumables such as pantry and office supplies.
• Coordinate with service providers—such as cleaning, internet, security, and maintenance—to ensure all facilities are operational and well-maintained.
• Conduct routine checks to verify the functionality of resources, including printers, shared spaces, and meeting rooms, and ensure the space remains clean and presentable.
• Maintain a concern log to identify, track, and resolve issues promptly.
• Provide technology support, including printer setup, meeting room bookings, and account creation.
• Manage mail and courier shipments, including distribution and tracking of physical assets.
• Schedule training room bookings for meetups and events, ensuring the space is properly manned and serviced at all times.
• Oversee cleaning staff to maintain high standards of cleanliness and hygiene.

Community Engagement

• Address member requests promptly and escalate out-of-scope issues to the appropriate team members.
• Support the Community Manager in organizing and executing community events and functions, including room setup, AV requirements, and food/refreshments.

What We Offer

• A unique opportunity to learn and grow within a rapidly expanding organization, contributing to Saudi Vision 2030.
• Exposure to diverse teams, both locally and internationally, and the chance to work on cutting-edge, futuristic programs.
• A dynamic and innovative work environment where proactive actions and creativity are highly valued.
• The opportunity to collaborate with impact-driven colleagues who inspire personal and professional growth.
• A platform to develop your skills, expand your knowledge, and advance your career in a forward-thinking organization.