IT Support Officer

About the Role

As an IT Support Officer at Land Sterling, you will play a pivotal role in maintaining the reliability, security, and efficiency of our global IT infrastructure. Based in Riyadh, Saudi Arabia, you will serve as the first point of contact for employees requiring technical assistance, ensuring seamless operations across our offices in the Middle East, North Africa, and Europe. This position is ideal for a proactive and detail-oriented professional who thrives in a fast-paced, collaborative environment and is committed to delivering high-quality IT support.

Company Overview

Land Sterling is a premier global real estate solutions provider with a distinguished presence across key markets, including the Middle East, North Africa, and Europe. With over a century of combined expertise, our international team of accredited professionals operates from strategic hubs in Abu Dhabi, Dubai, Leeds, London, and Riyadh. We specialize in delivering innovative, technology-driven services that encompass the full spectrum of real estate consultancy, adhering to rigorous standards set by RICS, CIOB, and International Valuation Standards. Our culture is defined by collaboration, professionalism, and a relentless pursuit of excellence, offering employees opportunities for continuous growth and development.

Key Responsibilities

The IT Support Officer will be responsible for a wide range of technical and operational duties to ensure the uninterrupted functionality of our IT systems. Your core responsibilities will include:

• Technical Support & User Assistance:
  • Provide first-line technical support for hardware, software, and network-related issues, ensuring minimal disruption to business operations.
  • Set up and configure laptops, desktops, and workstations for new employees, including user account creation, email access, and file server permissions.
  • Troubleshoot and resolve IT issues promptly while documenting solutions for future reference.
  • Assist employees with software installation, system configuration, and workstation setup to optimize productivity.
  • Conduct training sessions to educate users on IT best practices, cybersecurity awareness, and company policies.
• Systems & Infrastructure Management:
  • Install, upgrade, and maintain operating systems and business applications to ensure compatibility and performance.
  • Monitor and maintain network infrastructure, including connectivity and performance, to support seamless operations.
  • Manage hardware inventory, including computers, printers, and peripherals, while ensuring accurate tracking and maintenance.
  • Support biometric authentication systems and secure access solutions to enhance data security.
  • Oversee data backup processes and assist with disaster recovery activities to safeguard critical information.
• Google Workspace Administration:
  • Administer and support Google Workspace services, including Gmail, Google Drive, Google Calendar, and collaboration tools.
  • Troubleshoot issues related to Google Workspace applications and recommend improvements to enhance productivity and collaboration.
  • Stay updated with new Google Workspace features and best practices to drive innovation and efficiency.
• Cybersecurity & Compliance:
  • Implement and maintain IT security policies and procedures to protect company data and systems.
  • Support cybersecurity audits and compliance initiatives to ensure adherence to industry standards and regulations.
  • Monitor system security and recommend enhancements to mitigate risks and vulnerabilities.
• Vendor & Operational Support:
  • Coordinate with external vendors and service providers for hardware and software support, ensuring timely resolution of issues.
  • Assist with the procurement of IT equipment and technology solutions to meet business requirements.
  • Support the IT & Communications Manager with operational IT initiatives and administrative tasks to drive efficiency.

Qualifications & Skills

To excel in this role, you will need the following qualifications and skills:

• Education: A Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• Experience: A minimum of 2–3 years of experience in IT Support, Helpdesk, or Technical Support roles.
• Technical Proficiency:
  • Hands-on experience with Windows, Mac, and Linux operating systems.
  • Familiarity with networking concepts, security practices, and user account administration.
  • Experience with Google Workspace administration is highly desirable.
• Soft Skills:
  • Excellent communication and customer service skills to interact effectively with employees at all levels.
  • Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Certifications (Preferred): Relevant certifications in IT support, networking, or cybersecurity are a plus.

Why Join Land Sterling?

As an IT Support Officer at Land Sterling, you will be part of a dynamic and forward-thinking organization that values innovation, professionalism, and continuous growth. You will have the opportunity to contribute to the success of a global real estate leader while developing your technical and interpersonal skills in a supportive and collaborative environment. If you are passionate about technology and committed to delivering exceptional IT support, we invite you to apply and become a valued member of our team.