Call Center Agent

About the Role

Rentokil Boecker Saudi Arabia is seeking dedicated and customer-oriented Part-Time Call Center Agents to join our dynamic team. This position is exclusively available for Saudi Nationals who are eager to deliver exceptional service and contribute to our growing customer support operations. The successful candidate will serve as the frontline representative for our organization, handling a diverse range of customer inquiries through multiple communication channels, including telephone, website, live chat, WhatsApp, and email. This role is ideal for individuals who thrive in a fast-paced environment while maintaining a strong commitment to customer satisfaction and operational excellence.

Key Responsibilities

The Call Center Agent will be responsible for the following core duties:

• Customer Inquiry Management: Receive, process, and manage incoming customer inquiries across all designated communication channels, ensuring prompt and professional responses.
• Data Logging and Prospect Allocation: Accurately log all customer inquiries and prospects into the ICABS system, then allocate them to the appropriate Sales Consultant in each branch for follow-up.
• Immediate Notification: Notify the assigned Sales Consultant without delay via email and WhatsApp to ensure timely engagement with prospects.
• Follow-Up and Escalation: Conduct follow-ups within 24 hours to verify whether the customer has been visited, surveyed, quoted, or converted into a sale. Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM) for resolution.
• Record Maintenance and Service Excellence: Maintain precise and up-to-date records of all interactions while upholding the highest standards of customer service.

Work Schedule and Model

This position offers a flexible part-time schedule of 4 hours per day, 6 days per week, with split shifts to accommodate varying availability. The role follows a hybrid work model, combining both office-based and remote work environments to provide a balanced and productive experience.

Qualifications and Skills

To excel in this role, candidates must meet the following requirements:

• Nationality: Must be a Saudi National.
• Language Proficiency: Fluency in both Arabic and English, both spoken and written, is essential.
• Communication Skills: Exceptional verbal and written communication abilities to engage effectively with customers and internal stakeholders.
• Technical Competency: Strong computer skills and a keen attention to detail to ensure accuracy in data entry and system navigation.
• Adaptability: Ability to multitask efficiently and thrive in a high-paced, dynamic work environment.
• Eligibility: Open to university students, fresh graduates, or individuals seeking a flexible part-time opportunity to gain valuable experience in customer service and sales support.

Why Join Us?

As a valued member of Rentokil Boecker Saudi Arabia, you will have the opportunity to develop your skills in a supportive and professional setting while contributing to the success of a leading organization in the pest control and hygiene industry. This role offers a unique chance to gain hands-on experience in customer service, sales support, and operational efficiency, all while enjoying a flexible work arrangement tailored to your needs.