Sales Manager

Position Overview

We are seeking a dynamic and results-driven Sales Manager to join our team at Delta Hotels by Marriott in Jeddah, Saudi Arabia. This pivotal role is responsible for driving sales growth, cultivating long-term customer relationships, and ensuring the timely and accurate delivery of business opportunities to support exceptional service standards. The ideal candidate will possess a strong background in sales and marketing, a keen understanding of market trends, and a commitment to delivering outstanding customer experiences. This position offers a full-time opportunity to contribute to the success of a globally recognized hospitality brand while advancing your career in a fast-paced, collaborative environment.

Key Responsibilities

The Sales Manager will play a critical role in driving revenue growth and expanding our customer base through strategic sales initiatives. Core responsibilities include:

• Building and Nurturing Customer Relationships:
  • Collaborate with off-property sales channels to align efforts, avoid duplication, and maximize sales opportunities.
  • Develop and maintain strong relationships with existing and prospective customers through proactive engagement, including sales calls, networking events, FAM trips, trade shows, and personalized entertainment.
  • Strengthen community ties to identify and capitalize on new sales opportunities.
  • Manage key internal and external stakeholder relationships to ensure seamless service delivery and customer satisfaction.
  • Provide thorough and accurate turnover documentation to the Event Management team to facilitate smooth operational execution.
• Driving Sales Activities and Revenue Growth:
  • Participate in sales calls alongside the team to secure new business and close deals effectively.
  • Execute operational aspects of booked business, including proposal generation, contract drafting, and customer correspondence.
  • Analyze market trends, competitor strengths and weaknesses, and economic conditions to identify high-potential business opportunities.
  • Align sales strategies with market conditions and the specific needs of the property to optimize revenue generation.
  • Develop a deep understanding of the property’s primary target customers, their business challenges, and service expectations to tailor solutions that drive loyalty and repeat business.
• Delivering Exceptional Customer Service:
  • Champion the company’s service and relationship strategy to foster customer loyalty and enhance share of account.
  • Uphold and promote the company’s customer service standards, ensuring consistency in every guest interaction.
  • Set a positive example for guest relations through professionalism, responsiveness, and a solutions-oriented approach.
  • Gather and act on guest feedback to continuously improve service quality and address evolving customer needs.

Qualifications and Experience

To excel in this role, candidates must meet the following educational and professional requirements:

• Education: A two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related field. Alternatively, a four-year bachelor’s degree in a relevant discipline is acceptable.
• Experience: A minimum of three years of experience in sales and marketing or a related professional field is required. Candidates with a four-year degree may qualify with one year of relevant experience.
• Core Competencies:
  • Proven track record in sales, business development, or a customer-facing role within the hospitality or service industry.
  • Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
  • Analytical mindset with the ability to interpret market data, identify trends, and make data-driven decisions.
  • Proficiency in CRM tools and sales software to track opportunities and manage customer relationships effectively.
  • Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Commitment to fostering an inclusive and equitable workplace, aligned with Marriott International’s values of diversity and inclusion.

Why Join Us?

As a Sales Manager at Delta Hotels by Marriott, you will be part of a global hospitality leader renowned for its commitment to excellence, innovation, and guest satisfaction. This role offers the opportunity to:

• Work in a dynamic, customer-centric environment that values collaboration and professional growth.
• Contribute to the success of a brand that prioritizes seamless travel experiences and eliminates unnecessary complexities for guests.
• Benefit from Marriott International’s dedication to diversity, equity, and inclusion, ensuring a supportive and welcoming workplace for all associates.
• Advance your career within a company that invests in the development and success of its employees.

If you are a motivated sales professional with a passion for building relationships and driving revenue, we invite you to apply and become a part of our team. Delta Hotels by Marriott is an equal opportunity employer, and we are committed to providing access to opportunity for all individuals, regardless of disability, veteran status, or other protected characteristics under applicable law.