Ecommerce Channel Manager KSA (Jeddah Based)

About the Role

We are seeking a dynamic and results-driven Ecommerce Channel Manager to lead our e-commerce transformation journey in the Kingdom of Saudi Arabia, based in Jeddah. This pivotal role will be responsible for driving the strategic growth of our e-commerce business, identifying emerging digital channels, and optimizing our online presence to maximize profitability and market share. The ideal candidate will possess a deep understanding of e-commerce dynamics, a proven track record in FMCG sales and marketing, and the ability to collaborate effectively with cross-functional teams to deliver exceptional results.

Key Responsibilities

The Ecommerce Channel Manager will play a critical role in shaping the future of our e-commerce operations by executing the following responsibilities:

• Strategic Leadership: Design and implement the e-commerce transformation journey, ensuring a clear growth path and sustainable profitability. Identify and capitalize on emerging digital channels to drive business expansion.
• Process Optimization: Drive key customer selection and re-engineer processes to enhance system efficiencies. Establish robust review mechanisms and analyze data from MIS to generate actionable insights for strategic planning.
• Cross-Functional Collaboration: Partner with marketing, supply chain, finance, and sales teams to align product portfolios, content strategies, promotional campaigns, and commercial investments. Ensure seamless integration across the full funnel.
• Performance Metrics & Growth: Develop and execute promotional and assortment strategies by analyzing competitive and business trends. Focus on key performance indicators such as UV (Unique Visitors), CVR (Conversion Rate), AOV (Average Order Value), and loyalty programs to drive productivity and revenue growth.
• Omnichannel Strategy: Lead the omnichannel strategy within KSA, providing thought leadership to the management team on future-proof commerce solutions. Ensure alignment between online and offline initiatives for maximum impact.
• Stakeholder Engagement: Work closely with top pure-play e-tailers, marketplaces, and online retailers, as well as the e-commerce departments of brick-and-mortar retailers. Establish and maintain strong relationships with e-commerce teams to secure strategic support plans and ensure timely updates to product masters, descriptions, images, and RSPs.
• Budget & Forecasting: Manage and track assigned commercial budgets, ensuring efficient allocation of resources. Collaborate on forecasting and inventory planning based on sell-out data and days of inventory held, with a focus on high-priority SKUs.
• Market Research & Innovation: Conduct regular market visits and research in conjunction with Senior Category Managers and Supply Chain Managers to stay ahead of retail trends and consumer preferences. Drive continuous improvement through learnings from pilots and test-and-learn initiatives.
• Team Development & Communication: Provide regular progress updates to stakeholders and champion e-commerce upskilling across the organization. Ensure adherence to agreed timelines and secure senior management buy-in for key initiatives.

Qualifications & Skills

To excel in this role, candidates must meet the following criteria:

• Education: Bachelor’s degree from an accredited university, with a focus on Sales, Digital Marketing, or Brand Management.
• Experience: Minimum of 7 years in FMCG sales and marketing, with a proven track record of successfully growing e-commerce businesses for an FMCG company or managing categories with top e-commerce retailers.
• Language Proficiency: Fluency in both Arabic and English, with excellent verbal and written communication skills.
• Technical Skills: High proficiency in MS Office applications, particularly advanced Excel. Strong analytical, decision-making, and negotiation skills are essential. Entrepreneurial mindset and international exposure are highly desirable.
• Leadership & Collaboration: Ability to drive effective teaming and communication, fostering a culture of collaboration and innovation. Proven experience in managing cross-functional teams and securing stakeholder alignment.

Why Join Us?

As an Ecommerce Channel Manager, you will have the opportunity to shape the future of our e-commerce operations in a dynamic and growing market. This role offers a unique chance to lead strategic initiatives, drive innovation, and make a tangible impact on our business growth. If you are a forward-thinking professional with a passion for e-commerce and a track record of success, we invite you to apply and be part of our journey toward building a future-proof organization.