Technical Support Engineer

Role Overview

We are seeking a skilled and motivated Technical Support Engineer specializing in printing technology to join our dynamic team in Riyadh, Saudi Arabia. This position is ideal for professionals with a strong background in hardware repair, maintenance, and technical support within the printing industry. Candidates must possess hands-on experience with laser, inkjet, or offset printing systems and demonstrate proficiency in diagnosing and resolving hardware and software-related issues. Fluency in Arabic is essential, and preference will be given to Jordanian, Lebanese, or Syrian applicants currently based in Saudi Arabia. The successful candidate will play a pivotal role in ensuring seamless operations by providing onsite technical support, performing preventive maintenance, and delivering exceptional service to our valued customers.

Key Responsibilities

• Onsite Technical Support: Deliver prompt and efficient onsite technical assistance for laser printing hardware, ensuring minimal downtime and optimal performance for our clients.
• Diagnostics and Troubleshooting: Utilize technical documentation, circuit diagrams, and assembly blueprints to accurately identify and resolve hardware or software faults in printing equipment.
• Installation and Maintenance: Conduct installations of new printing systems, perform routine preventive maintenance, and execute timely parts replacement to uphold equipment reliability and longevity.
• Issue Escalation and Resolution: Collaborate closely with service managers to escalate complex technical issues, ensuring swift resolution and adherence to service level agreements (SLAs).
• Service Documentation: Maintain meticulous and accurate service reports, documenting all interventions, findings, and resolutions for internal tracking and customer transparency.
• Customer Interaction: Represent the company professionally during onsite visits, addressing customer inquiries, providing technical guidance, and fostering long-term client relationships.

Qualifications and Skills

• Education: A Bachelor’s degree in Engineering (Electronics or a related field) or a Diploma in Electronics is required. Fresh graduates with up to one year of hands-on experience in printing hardware service, maintenance, or a closely related technical field will also be considered.
• Technical Expertise: Proven experience with print technologies, with a strong preference for laser printing systems. Familiarity with inkjet or offset printing technologies is advantageous but not mandatory.
• Analytical Abilities: Ability to interpret and follow complex technical documentation, including circuit diagrams and assembly instructions, to diagnose and resolve issues efficiently.
• Technical Proficiency: Competency in using MS Office Suite and service-reporting tools to document activities and generate reports.
• Language and Location: Fluency in Arabic is essential. Candidates must be based in Saudi Arabia and hold Jordanian, Lebanese, or Syrian nationality.
• Availability: Immediate availability to commence employment is highly preferred.

Why Join Us?

As a Technical Support Engineer, you will be an integral part of a forward-thinking organization committed to delivering cutting-edge printing solutions. This role offers a unique opportunity to develop your technical skills, work with advanced printing technologies, and contribute to the success of our customers’ operations. You will benefit from a collaborative work environment, professional growth opportunities, and the satisfaction of resolving complex technical challenges in a dynamic industry.