Retail Manager - Shiseido - Riyadh

Position Overview

We are seeking a dynamic and experienced Retail Manager to lead the Shiseido retail operations in Riyadh. This role is pivotal in driving sales performance, enhancing customer experience, and ensuring operational excellence within the prestigious Shiseido brand under the Chalhoub Group umbrella. The ideal candidate will possess a strong background in luxury retail management, a passion for beauty and skincare, and a proven ability to lead high-performing teams in a fast-paced environment.

Key Responsibilities

• Team Leadership and Development: Recruit, train, and mentor a high-performing retail team to deliver exceptional customer service and achieve sales targets. Foster a culture of accountability, professionalism, and continuous improvement.
• Sales and Revenue Growth: Develop and implement strategic sales plans to maximize revenue, market share, and profitability for the Shiseido brand. Monitor key performance indicators (KPIs) and drive initiatives to exceed targets consistently.
• Customer Experience Excellence: Ensure a seamless and personalized shopping experience for customers by maintaining high standards of store presentation, product knowledge, and service delivery. Address customer feedback and resolve issues promptly to enhance brand loyalty.
• Operational Management: Oversee day-to-day store operations, including inventory management, visual merchandising, and compliance with brand guidelines. Collaborate with the Chalhoub Group and Shiseido corporate teams to align with regional strategies and initiatives.
• Brand Representation: Act as the face of the Shiseido brand in Riyadh, embodying its values, mission, and commitment to quality. Represent the brand at industry events, trade shows, and corporate meetings as required.
• Financial Oversight: Manage store budgets, control expenses, and optimize resource allocation to ensure financial sustainability. Prepare and present regular reports on sales performance, inventory turnover, and operational efficiency.
• Market and Competitor Analysis: Stay abreast of industry trends, competitor activities, and market dynamics to identify opportunities for growth and innovation. Provide actionable insights to senior management to inform strategic decision-making.

Qualifications and Skills

To excel in this role, candidates must meet the following criteria:

• Education: Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field. A master’s degree or relevant certification is a plus.
• Experience: Minimum of 5 years of progressive retail management experience, with at least 2 years in a luxury or premium beauty brand environment. Prior experience with Shiseido or similar high-end skincare brands is highly desirable.
• Leadership: Proven track record of leading and developing high-performing teams, with a focus on talent retention and performance management.
• Sales Acumen: Strong analytical skills and a results-driven mindset, with a demonstrated ability to drive sales growth and exceed targets.
• Customer-Centric Approach: Exceptional interpersonal and communication skills, with a passion for delivering outstanding customer experiences.
• Operational Excellence: Ability to manage multiple priorities, optimize processes, and maintain high standards of store presentation and operations.
• Language Proficiency: Fluency in English and Arabic is required. Additional languages are advantageous.

Why Join Us?

As a Retail Manager at Shiseido under the Chalhoub Group, you will be part of a prestigious organization that values innovation, excellence, and customer-centricity. You will have the opportunity to work with a globally recognized brand, lead a talented team, and contribute to the growth of the luxury retail sector in the Middle East. We offer a competitive compensation package, professional development opportunities, and a supportive work environment that fosters career advancement.

If you are a passionate retail leader ready to take the next step in your career, we invite you to apply and become a key player in shaping the future of Shiseido in Riyadh.