Front Office Supervisor (Saudi Only)

About Accor

Become a part of Accor, a global leader in responsible hospitality, where passion drives excellence. With a portfolio of over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations spanning 110 countries, Accor stands at the forefront of innovation in the hospitality industry. Each brand within our diverse collection offers a unique identity, providing you with the opportunity to discover your true professional calling. As a Heartist®, you will join a dynamic and supportive team where your growth is nurtured, your contributions are valued, and your career aspirations are encouraged—whether within your hotel, across different hospitality roles, or even internationally. Enjoy exclusive benefits tailored to the hospitality sector, along with recognition for your dedication. Every task you undertake will contribute to creating meaningful, memorable, and impactful experiences for guests, colleagues, and the planet. Hospitality is not just a profession; it is a work of heart—join us and embrace the journey.

Role Overview

The Front Office Supervisor plays a pivotal role in ensuring the seamless operation of the reception department. You will supervise a team of Receptionists, guaranteeing that all daily tasks are executed efficiently and that shifts run smoothly. As the primary communication liaison between the Front Office and other operational departments, including Butler, Housekeeping, and Engineering, you will foster collaboration and maintain high standards of service. Your responsibilities will encompass reviewing and updating the logbook, inspecting equipment, and upholding a professional and cheerful demeanor at all times. Additionally, you will report to senior management, attend and monitor team training sessions, and ensure compliance with fire and first aid procedures.

Key Responsibilities

• Team Leadership and Communication: Supervise Receptionists during shifts, ensuring tasks are completed on time and maintaining open communication channels with all departments to facilitate smooth operations.
• Guest Service Excellence: Handle guest complaints promptly and escalate issues to management as necessary. Provide courteous and efficient service, addressing all guest requests and inquiries with professionalism and attentiveness.
• Operational Oversight: Implement and coordinate the Front Office Operational Service Manual (OSM), ensuring adherence to company values and standards. Oversee daily arrivals, including room allocation, special requests, and coordination with relevant departments.
• Administrative Duties: Register and process guest check-ins, update guest information in the system, and manage cashiering duties, foreign exchange transactions, and night audit tasks. Ensure accurate settlement upon guest departure and maintain effective control over guest room key cards for enhanced security.
• Collaboration and Coordination: Work closely with the Front Office, Housekeeping, Food & Beverage (F&B), and General Management, particularly concerning VIP guests. Ensure seamless information flow between shifts to maintain operational continuity.
• Training and Development: Attend and monitor team training sessions to uphold service standards and enhance team performance. Stay informed about hotel facilities and daily activities to provide guests with accurate information.
• Compliance and Safety: Ensure compliance with fire and first aid procedures. Conduct regular checks of equipment and maintain a well-groomed appearance to uphold the hotel’s professional image.
• Upselling Initiatives: Drive upselling opportunities to enhance revenue and guest satisfaction.
• Miscellaneous Duties: Perform any other reasonable tasks as assigned to support the smooth functioning of the Front Office and the hotel.

Qualifications and Skills

We are seeking a motivated and proactive individual with a passion for hospitality. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-centric approach. Proficiency in handling guest complaints, managing cashiering duties, and coordinating with multiple departments is essential. A keen eye for detail, the ability to multitask, and a commitment to maintaining high grooming standards are required. Prior experience in a supervisory role within the hospitality industry is preferred. Fluency in English is mandatory, and additional language skills are a plus. The candidate should be adaptable, resilient, and dedicated to delivering exceptional guest experiences.