Domain Support Specialist

About the Role

The Domain Support Specialist is responsible for the proactive and reactive management of maintenance activities, ensuring high-level support and timely implementation of change requests. This role focuses on the allocation, implementation, configuration, activation, and testing of specific services or resources to maintain Service Level Agreement (SLA) performance levels.

Key Responsibilities

• Ensure continuous availability and SLA performance of customer services.
• Perform trend analysis to proactively detect potential failures and ensure 2nd level restoration and repair.
• Deliver technical solutions in accordance with agreed change requests, minimizing impact on service availability.
• Provide high-level network knowledge and specific product or service expertise from an end-to-end perspective.
• Support various assurance, incident, problem, and service resource fulfillment activities.

Qualifications

• Bachelor’s degree in Telecom, Electrical, or Computer Engineering.
• 5+ years of experience in RAN Operations.
• Strong knowledge in LTE FDD/TDD, 5G NR NSA, VoLTE, NB-IoT, and ENDC.
• Proficient in ENM, OSS, CEM, PM, AMOS, and Python scripting for automation.

Why Join Ericsson?

At Ericsson, you’ll have the opportunity to push technological boundaries, build innovative solutions, and work with a diverse team of experts. You’ll be challenged, but you won’t be alone – together, we’ll craft what comes next.