Store Manager - JACQUEMUS ( Jawharat Jeddah Mall)

About Us

We are a premier luxury partner in the Middle East, renowned for our unparalleled expertise in beauty, fashion, and gifts. With an extensive portfolio of over 600 stores, 300 brands, and more than 65 years of industry experience, we have established ourselves as a trusted name in luxury retail across the region. Our commitment to service excellence has positioned us as a key player in the market, and we are now evolving from a traditional distributor and retailer into a hybrid retailer, delivering luxury experiences to customers through innovative digital and physical touchpoints. To accelerate our growth and embrace the future of retail, we are assembling a world-class team dedicated to leveraging technology and data to enhance every aspect of our operations.

Your Role

As a Store Manager for JACQUEMUS at Jawharat Jeddah Mall, you will play a pivotal role in driving the store’s success by fostering a culture of creativity, excellence, and brand loyalty. Your leadership will be instrumental in building a strong base of VIP customers, managing a high-performing team, and ensuring seamless adherence to the brand’s guidelines and operational standards. This role offers a unique opportunity to contribute to the growth of a globally recognized luxury brand while shaping the future of retail in the Middle East.

Key Responsibilities

• Brand Representation and Leadership: Lead by example by embodying the brand’s values and philosophy in all interactions with customers and team members. Communicate the brand’s vision and mission to inspire and motivate your team.
• Sales and KPI Management: Develop, execute, and monitor a comprehensive store action plan to achieve sales targets and key performance indicators. Analyze performance data to identify trends and opportunities for improvement.
• Customer Relationship Management: Build and maintain a robust customer database to cultivate strong relationships and identify future selling opportunities. Stay ahead of industry trends, product launches, and competitor activities, and share insights with the back-office team to inform strategic decisions.
• Omnichannel Strategy: Foster an omnichannel mindset within the team by promoting customer touchpoints across physical and digital platforms. Leverage clienteling techniques and customer data to proactively cater to VIP customers and enhance their shopping experience. Support the brand’s e-commerce initiatives, including order fulfillment and customer engagement activities.
• Team Leadership and Development: Provide a clear vision for the team, aligning their goals with the store’s and the brand’s objectives. Identify, recruit, and develop top talent to build a high-performing team. Create a positive work environment rooted in trust, respect, and fairness, and act as a bridge between employees and leadership by addressing feedback, challenges, and concerns.
• Coaching and Performance Management: Serve as a coach and mentor to your team, promoting a growth mindset through continuous learning and development. Monitor individual progress, document performance improvement plans transparently, and support team members in achieving their professional goals.
• Operational Excellence: Ensure strict adherence to all sales and operational policies, maintaining high standards of service and compliance. Oversee the preparation and processing of e-commerce orders within set SLAs, and utilize available technology tools such as clienteling apps, OMS, and Business WhatsApp to enhance customer experience. Organize store layouts and displays in accordance with the brand’s visual merchandising guidelines.
• Health and Safety Compliance: Uphold legal, safety, security, and retail store operations guidelines. Collaborate with relevant teams to improve processes and promptly escalate any issues or concerns. Analyze historical traffic data to ensure optimal floor coverage and anticipate peak hours for better customer service.

What You Bring to the Table

• Experience: Minimum of five years of experience as a Store Manager in the retail industry, with a proven track record in luxury retail preferred.
• Leadership Skills: Demonstrated ability to lead and develop high-performing teams, fostering a culture of accountability and excellence.
• Customer-Centric Approach: A passion for delivering exceptional customer experiences and building long-term relationships with VIP clients.
• Analytical Mindset: Strong analytical skills to interpret sales data, identify trends, and make data-driven decisions to drive business growth.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, embracing change and innovation to stay ahead of industry trends.
• Communication Skills: Excellent verbal and written communication skills to effectively engage with customers, team members, and stakeholders at all levels.

Join us in redefining luxury retail in the Middle East and be part of a team that is shaping the future of the industry. We offer a dynamic and rewarding work environment where your contributions will be recognized and celebrated. Together, we will explore new horizons and create unparalleled experiences for our customers.