Technical Assistant - مساعد تقني

Job Overview

We are looking for a highly motivated and detail-oriented Technical Assistant to join our team. In this role, you will play a pivotal part in supporting project coordination, system testing, platform administration, and technical operations. The successful candidate will collaborate closely with project teams, developers, and stakeholders to ensure the seamless execution and continuous enhancement of our digital platforms and systems. Your contributions will be instrumental in maintaining operational efficiency and driving project success.

Key Responsibilities

The Technical Assistant will be responsible for a diverse range of tasks, including:

• Project Coordination: Monitor the progress of technical projects to ensure alignment with established plans and timelines. Facilitate seamless communication between cross-functional teams and stakeholders to optimize project delivery.
• Requirements Analysis: Collect, analyze, and document business and technical requirements to support project planning and execution.
• Reporting and Risk Management: Prepare comprehensive project progress reports and track operational risks and challenges to proactively mitigate potential issues.
• Task Management: Utilize project management tools and systems to manage and follow up on tasks efficiently, ensuring timely completion.
• System Testing and Quality Assurance: Develop and execute test cases and testing scenarios. Perform system testing, document defects, and coordinate with development teams to resolve issues promptly. Conduct User Acceptance Testing (UAT) to verify system readiness prior to deployment.
• Platform Administration: Manage and monitor administrative dashboards for digital platforms and systems. Maintain system configurations, user accounts, and access permissions to ensure security and operational integrity.
• Data Analysis and Reporting: Generate reports and analytics from dashboards to support data-driven decision-making and enhance system performance.
• Technical Support: Provide responsive technical support to users, troubleshoot basic technical issues, and ensure a positive user experience.
• Documentation: Prepare, update, and maintain accurate technical and operational documentation to support ongoing and future projects.
• Continuous Improvement: Contribute to the enhancement of user experience and the overall quality of digital systems and platforms through proactive feedback and iterative improvements.

Qualifications and Skills

To excel in this role, candidates must meet the following qualifications and possess the following skills:

• Educational Background: A Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Technical Knowledge: A solid understanding of software development and system implementation processes, with hands-on experience in a technical environment.
• Project Management: Experience with project management tools and collaboration platforms to streamline workflows and enhance team productivity.
• Analytical and Problem-Solving Skills: Strong analytical abilities and a methodical approach to problem-solving, enabling effective troubleshooting and decision-making.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical information clearly and concisely to diverse audiences.
• Technical Proficiency: Proficiency in Microsoft Office applications and reporting tools, with the ability to generate and interpret data effectively.
• Language Skills: Fluency in both English and Arabic to facilitate seamless communication across teams and stakeholders.