Regional Operations Manager

About the Role

We are seeking a dynamic and results-oriented Regional Operations Manager to spearhead the leadership and operational excellence of our dark store network across the region. In this pivotal role, you will assume full accountability for end-to-end operational performance, driving efficiency, scalability, and profitability. You will lead a team of City and Area Managers, ensuring alignment with strategic objectives while optimizing cost structures and unit economics. If you are passionate about fast-paced, high-growth environments and possess a proven ability to scale multi-site operations, this opportunity is designed for you.

Key Responsibilities

Regional Leadership & Performance Management

• Provide strategic direction and operational oversight to City Managers and Area Managers across the region.
• Establish, monitor, and evaluate KPIs to drive performance excellence and operational efficiency.
• Conduct comprehensive business reviews to assess progress, identify gaps, and implement corrective actions.
• Develop and execute succession plans to ensure leadership continuity and talent pipeline strength.

Store Operations & Service Performance

• Oversee the entire spectrum of dark store operations, from inbound logistics and inventory putaway to order picking and dispatch.
• Monitor real-time performance dashboards to track key metrics such as order turnaround times, service levels, and operational efficiency.
• Collaborate with cross-functional teams to enhance process flows and eliminate bottlenecks.

Cost Control & Unit Economics

• Own and optimize the regional operating cost base, including manpower, consumables, equipment, and technology investments.
• Drive continuous improvement initiatives to reduce cost-per-order while maintaining service quality and operational integrity.
• Leverage data-driven insights to inform budgeting, forecasting, and resource allocation decisions.

Talent, Hiring & Workforce Planning

• Lead the recruitment, onboarding, and development of management-level talent across the region.
• Foster a high-performance culture through targeted coaching, performance recognition, and accountability frameworks.
• Align workforce planning with operational demands to ensure optimal staffing levels and skill distribution.

Quality, Compliance & Continuous Improvement

• Conduct regular operational audits to ensure adherence to standard operating procedures (SOPs), food safety protocols, hygiene standards, and labor regulations.
• Develop and implement corrective action plans to address non-compliance and operational deficiencies.
• Champion a culture of continuous improvement by identifying opportunities for process enhancement and innovation.

Qualifications & Requirements

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, or Business Administration.
• Minimum of eight years of progressive experience in operations management, with at least three years in a leadership role overseeing multi-store or multi-city teams.
• Proficiency in advanced data analytics tools, particularly Power BI and Excel, for performance tracking, reporting, and strategic decision-making.
• Strong analytical acumen with the ability to interpret complex datasets and translate insights into actionable operational improvements.
• Exceptional leadership and communication skills, with a demonstrated ability to inspire and develop high-performing teams.
• Proven track record in cost optimization, process improvement, and driving operational efficiency in fast-paced environments.