Assistant Manager

Assistant Manager - Retail Operations

The Assistant Manager is a pivotal role responsible for driving business growth, enhancing customer satisfaction, and leading store operations. This position involves developing, implementing, and maintaining Standard Operating Procedures (SOPs) across stores to maximize sales and profitability.

Key responsibilities include:

• Achieving quantitative performance metrics such as units per transaction, average transaction value, sales per month, sales per square foot, sales turnover, and shrinkage control.
• Setting and maximizing store sales targets.
• Guiding Area Managers and Store Managers to optimize productivity and resource utilization.
• Managing operational costs and reducing expenses through automation.
• Adhering to and enforcing company SOPs, policies, and loss prevention guidelines.
• Overseeing the implementation of visual merchandising guidelines.
• Recruiting, training, and developing staff on sales techniques, customer service, and teamwork.
• Evaluating employee performance and promoting open communication through coaching and motivation.
• Identifying training needs, formulating succession plans, and setting KPIs and KRAs for direct reports.
• Monitoring store inventory, promoting brand participation in loyalty programs, and ensuring stock security measures.
• Involving in new store design and layout processes, and providing guidance during project implementation.
• Enhancing brand visibility and handling legal responsibilities related to store management.

The ideal candidate will possess strong leadership skills, a customer-focused mindset, and a proven track record in retail management. This role offers a unique opportunity to grow professionally while contributing to the success of our retail brand.