Operation Supervisor (Delivery)

Job Overview

We are seeking a dynamic and results-oriented Operations Supervisor (Delivery) to oversee and optimize our daily delivery operations while leading a team of drivers to achieve exceptional performance. In this pivotal role, you will be responsible for maintaining operational excellence, ensuring adherence to company standards, and driving continuous improvement across all delivery activities. Your leadership will directly impact service quality, customer satisfaction, and overall efficiency within our logistics framework.

Key Responsibilities

• Driver Supervision and Performance Management: Lead and supervise a team of delivery drivers, ensuring compliance with company policies, safety protocols, and branding standards. Monitor driver performance closely, identify areas for improvement, and implement targeted coaching and improvement plans to enhance productivity and service quality.
• KPI Monitoring and Operational Efficiency: Track and analyze critical Key Performance Indicators (KPIs) such as orders processed per shift, on-time delivery rates, and customer satisfaction scores. Utilize data-driven insights to optimize operational workflows, reduce inefficiencies, and elevate overall performance metrics.
• Shift Planning and Resource Allocation: Develop and manage shift schedules to ensure full route coverage, seamless handovers, and optimal resource utilization. Collaborate with the dispatch team to align driver allocation with operational demands, minimizing delays and maximizing efficiency.
• Issue Resolution and Escalation Management: Act as a primary point of contact for resolving operational challenges, addressing driver concerns, and managing escalations. Provide timely and effective solutions to maintain smooth operations and uphold service standards.
• Reporting and Cross-Functional Collaboration: Prepare detailed performance reports and present actionable insights to senior management. Work closely with internal teams, including logistics, customer service, and quality assurance, to identify opportunities for service enhancement and operational excellence.
• Safety and Compliance Oversight: Ensure strict adherence to safety regulations, company policies, and branding guidelines across all delivery operations. Conduct regular audits and training sessions to reinforce compliance and mitigate risks.

Qualifications and Skills

• Experience: Minimum of 3+ years in delivery operations, logistics management, or a supervisory role within a fast-paced environment.
• Leadership and Team Management: Proven ability to lead, motivate, and develop a high-performing team of drivers. Strong interpersonal skills with a focus on coaching, mentoring, and conflict resolution.
• Analytical and Operational Proficiency: Demonstrated expertise in monitoring KPIs, analyzing operational data, and implementing process improvements. Familiarity with delivery management systems and operational software is essential.
• Educational Background: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• Certifications and Licenses: Valid driver’s license with a clean driving record. Additional certifications in logistics or safety compliance are a plus.

Why Join Us?

As an Operations Supervisor (Delivery), you will thrive in a dynamic and impact-driven environment where your contributions directly shape the success of our logistics operations. This role offers significant opportunities for professional growth, including pathways to advanced leadership positions or specialized roles focused on quality assurance and operational excellence. You will collaborate with cross-functional teams to enhance the partner experience, ensuring our delivery services remain industry-leading. If you are a proactive leader with a passion for operational efficiency and team development, we invite you to apply and be part of our success story.