T24 Technical Support

Position Overview

We are seeking a highly skilled T24 Technical Support Specialist with a specialized focus on Close of Business (COB) support to ensure the seamless operation of our core banking systems. This critical role requires an expert who will monitor, maintain, and troubleshoot T24 technical environments, particularly during COB execution cycles. The ideal candidate will possess deep technical expertise in T24 architecture, COB performance optimization, issue resolution, and batch job management. Your contributions will directly impact the reliability, efficiency, and continuity of our banking operations, making this an exceptional opportunity for a motivated professional.

Key Responsibilities

COB Monitoring & Execution

• Oversee and manage daily Close of Business (COB) processing to ensure timely completion within established Service Level Agreements (SLAs).
• Proactively investigate and resolve COB failures, errors, or delays, providing immediate technical support to maintain uninterrupted operations.
• Collaborate with functional users and infrastructure teams to address and resolve issues impacting COB efficiency.

Technical Support & Maintenance

• Deliver expert technical support for T24 modules, interfaces, and environments, ensuring optimal functionality and performance.
• Manage and troubleshoot batch jobs, scripts, and environment parameters to prevent disruptions.
• Conduct comprehensive T24 system health checks, log analysis, and application-level monitoring to preemptively identify potential issues.
• Guarantee the uptime and performance of all T24 environments, including live, test, and development systems.

Issue Management & Root Cause Analysis

• Log, track, and resolve incidents related to COB and T24 system operations with precision and efficiency.
• Perform in-depth root cause analysis of recurring COB-related issues and propose permanent solutions to prevent recurrence.
• Document issue resolutions and develop knowledge base materials to streamline future incident management.

Coordination & Communication

• Serve as the primary liaison with Temenos or third-party vendors for issue escalation and patch deployment.
• Coordinate with infrastructure, database, and application teams during critical support windows to ensure cohesive problem resolution.
• Work closely with business users and core banking functional consultants to align technical support priorities with organizational goals.

Performance & Automation

• Identify opportunities for COB process optimization and automation to enhance efficiency and reduce manual intervention.
• Contribute to the performance tuning of COB cycles and batch jobs, driving continuous improvement in system operations.

Qualifications & Skills

Essential Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-7 years of hands-on experience in Temenos T24 technical environments, with a strong focus on COB support.
• In-depth understanding of T24 architecture, including jBase/TAFJ, routines, and OFS processing.
• Proven experience in managing COB tasks and configuring batch jobs.
• Familiarity with key T24 modules such as AA (Advanced Accounting), FT (Funds Transfer), ST (Securities Trading), MM (Money Markets), and LC (Letters of Credit).
• Proficiency in scripting languages, including Unix/Linux shell scripts and jBase routines.
• Strong knowledge of database systems, with preference given to Oracle or Microsoft SQL Server.
• Experience with monitoring tools and job schedulers, such as Control-M or Cron.
• Exceptional problem-solving and analytical skills, with the ability to work under pressure.
• Willingness to work in shifts, as COB support is typically required after regular business hours or overnight.
• Excellent communication skills and the ability to collaborate effectively across teams.

Preferred Qualifications

• Certification in Temenos T24 (TAFJ, COB, or Technical streams).
• Experience with T24 upgrades or core banking transformation projects.
• Prior experience in banking IT support environments or within managed services providers.

This role offers a dynamic and challenging environment where your technical expertise will play a pivotal role in maintaining the integrity and performance of our core banking systems. If you are a detail-oriented professional with a passion for technical excellence and a commitment to operational excellence, we invite you to apply and become an integral part of our team.