Customer Support Specialist Admin (Remote)

Join PULSE (MENA) as a Customer Support Specialist Admin and contribute to our mission of delivering exceptional customer experiences across the Middle East and North Africa.

As a key member of our growing remote team, you'll serve as the primary point of contact for our customers, ensuring their needs are met while providing essential administrative support to maintain smooth day-to-day operations.

In this dynamic role, you'll combine customer service excellence with administrative coordination, requiring strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced remote environment.

• Customer Support:
• Respond to customer inquiries via multiple channels, delivering professional, timely, and accurate solutions while maintaining a positive customer experience.
• Resolve customer concerns efficiently and escalate complex issues to the appropriate departments.
• Track customer issues through resolution and maintain accurate records within the CRM or customer support platform.
• Identify recurring customer issues and recommend process improvements.
• Administrative Support:
• Maintain and update customer records, databases, and internal documentation.
• Prepare reports on customer interactions, response times, and service performance.
• Coordinate with internal departments to ensure customer requests are completed promptly.
• Support management with various administrative projects and operational tasks.
• Operations & Collaboration:
• Work closely with cross-functional teams to resolve customer concerns and improve service quality.
• Contribute to knowledge base articles, FAQs, and internal support documentation.
• Participate in team meetings, training sessions, and continuous improvement initiatives.

If you're an empathetic, highly organized, solution-oriented professional with a passion for creating positive customer experiences, we'd love to hear from you.