Client Relations Executive

About Seddiqi Holding

Seddiqi Holding is a distinguished family-owned and managed enterprise renowned for its diversified portfolio of businesses and brands spanning multiple high-end sectors. With a legacy of excellence, the group encompasses leading entities such as Ahmed Seddiqi—the largest and most established unit within the organization—alongside Seddiqi Properties, Swiss Watch Services, and Mizzen. Today, the company proudly represents over 50 luxury brands, including globally recognized names like Rolex, Patek Philippe, Chopard, Messika, 1915, Aesop, Orlebar Brown, Gentle Monster, and many more. These prestigious brands are showcased across more than 60 prime locations throughout the Middle East, reflecting the group’s commitment to unparalleled luxury and service excellence.

Position Overview

We are seeking a dynamic and customer-centric Client Relations Executive to join our team in Riyadh. This role is pivotal in delivering exceptional client experiences within our luxury boutique environment. The ideal candidate will serve as the first point of contact for clients, ensuring seamless interactions, personalized hospitality, and a memorable in-store experience. Your responsibilities will encompass client engagement, team coordination, and boutique operations, all while upholding the highest standards of professionalism and luxury service.

Key Responsibilities

Client Experience

• Client Engagement: Welcome clients with warmth and professionalism, creating a positive and lasting first impression that aligns with the boutique’s luxury brand image.
• VIP Hospitality: Ensure VIP guests are greeted with the utmost care, offering comfortable seating and premium hospitality services, including refreshments, coffee, tea, and water.
• Needs Assessment: Proactively identify and assess client needs, directing them to the appropriate sales team member to facilitate a seamless purchasing experience.
• Reception Management: Oversee the client reception flow, ensuring every walk-in client is promptly attended to by a dedicated consultant, regardless of boutique capacity.
• Process Guidance: Introduce clients to essential boutique processes, including aftersales support, product allocations, and walk-in procedures, to enhance their overall experience.
• Appointment Coordination: Collaborate with the boutique team to manage and streamline the client appointment system, ensuring efficient scheduling and follow-up.
• Event Execution: Plan and execute in-store celebrations with meticulous attention to detail, including the procurement and timely delivery of celebration-related items such as cakes, flowers, desserts, and beverages.
• Data Management: Accurately capture all client interactions—including walk-ins, allocations, and aftersales inquiries—in the SIMS system to provide management with comprehensive visibility and insights.

Team Management

• Hospitality Leadership: Ensure the hospitality team maintains a strong presence around the VIP lounge, delivering swift and impeccable service to enhance the client experience.
• Role Modeling: Set the standard for excellence by maintaining a polished appearance, impeccable hygiene, and professional conduct at all times.
• Roster Management: Oversee the scheduling and rostering of the hospitality team to ensure optimal staffing levels and coverage during all operating hours.
• Continuous Improvement: Proactively identify opportunities for process enhancements and share constructive feedback with the boutique management team to drive operational excellence.

Boutique Operations

• Facility Knowledge: Maintain a thorough understanding of all boutique facilities and their functionalities to assist clients and staff effectively.
• Supply Management: Ensure the timely replenishment of hospitality supplies, including water, coffee capsules, milk, refreshments, and glassware, to maintain seamless service delivery.
• Reporting: Provide detailed daily reports to the Boutique Manager, summarizing events, client activities, and operational highlights.
• Issue Escalation: Proactively communicate potential client complaints or recurring inquiries to the Boutique Manager, enabling swift resolution and continuous service improvement.

Requirements

• Experience: 1-3 years of relevant experience in hospitality, retail, or a luxury client-facing environment.
• Communication Skills: Exceptional verbal and public speaking abilities, with a talent for engaging clients in a polished and professional manner.
• Time Management: Strong organizational skills and the ability to prioritize tasks effectively to ensure timely service delivery without delays.
• Personality Traits: A vibrant, polite, and approachable demeanor, coupled with a passion for delivering top-tier customer service.
• Stress Management: The ability to perform flawlessly under pressure, maintaining composure and delivering exceptional service in high-demand situations.
• Language Proficiency: Fluency in English is mandatory; additional language skills are a plus.

If you are a motivated professional with a passion for luxury client relations and a commitment to excellence, we invite you to join our esteemed team at Seddiqi Holding. Your expertise will play a vital role in shaping unforgettable client experiences and upholding our reputation as a leader in the luxury market.