الوصف الوظيفي

E-commerce Operations Specialist

Al-Muhanna Pharmacies Group is seeking a seasoned and meticulous E-commerce Operations Specialist to drive the daily operations of our online sales channels. Reporting directly to the E-commerce & Business Development Manager, you will be responsible for managing orders, product listings, inventory updates, platform operations, logistics coordination, and performance follow-up across Amazon, Noon, Trendyol, Salla, and other e-commerce platforms.

Key Responsibilities:
Manage daily operations across multiple e-commerce platforms.
Monitor customer orders from confirmation to delivery, returns, or cancellations.
Coordinate with cross-functional teams, including warehouse, purchasing, accounting, customer service, and delivery.
Follow up with logistics providers regarding pickups, deliveries, delays, and returned shipments.
Ensure orders are prepared and dispatched within required cut-off times.
Add, update, and maintain product listings, including titles, descriptions, prices, stock levels, images, barcodes, and product specifications.
Monitor and resolve inactive, suppressed, rejected, or out-of-stock product listings.
Update stock quantities and prices across all e-commerce platforms.
Monitor key operational indicators and prepare daily and weekly operational reports.
Follow up on missing inventory, inbound shipment discrepancies, delayed deliveries, and customer complaints.
Support marketplace promotions, pricing updates, catalog maintenance, and sales campaigns.
Escalate urgent operational issues to the E-commerce & Business Development Manager.
Maintain accurate records of orders, shipments, returns, claims, and platform issues.
Perform other e-commerce operational duties as assigned by management.

Required Qualifications:

Diploma or bachelor’s degree in E-commerce, Business Administration, Marketing, Supply Chain, Information Systems, or a related field.
Minimum of 2-4 years of practical experience in e-commerce operations or marketplace management.
Hands-on experience with at least two of the following platforms: Amazon Seller Central, Noon Seller Lab, Trendyol, Salla.
Good understanding of order management, product listings, inventory, shipping, returns, and account health.
Experience dealing with shipping companies and logistics providers.
Good knowledge of Microsoft Excel and Google Sheets.
Strong attention to detail and ability to manage multiple daily tasks.
Good communication skills in Arabic and English.
Ability to work under pressure and meet operational deadlines.

Preferred Qualifications:

Previous experience in pharmacy, healthcare, cosmetics, FMCG, or retail e-commerce.
Experience with Amazon FBA, Amazon Flex, Noon fulfillment, or marketplace inbound shipments.
Familiarity with ERP, inventory, order management, or warehouse systems.
Experience using bulk-upload templates and marketplace reports.

Key Competencies: