Service Administrator | Al-Futtaim Automotive | FAMCO

About Al-Futtaim Automotive and FAMCO

With a legacy dating back to the 1930s, Al-Futtaim Group has grown into one of the most diversified and forward-thinking privately held businesses in the Middle East, headquartered in Dubai, United Arab Emirates. Operating across five key divisions—automotive, financial services, real estate, retail, and healthcare—the Group employs over 35,000 professionals across more than 20 countries in the Middle East, Asia, and Africa. As a trusted partner to over 200 globally renowned brands, Al-Futtaim Group is committed to delivering innovation and excellence while adapting to the evolving needs of the communities it serves.

FAMCO, a division of Al-Futtaim Automotive, is dedicated to providing exceptional aftersales service and technical support. Our Service Operations team plays a pivotal role in maintaining the highest standards of customer satisfaction, operational efficiency, and technical excellence. We are currently seeking a highly motivated Service Administrator to join our dynamic team and contribute to our ongoing success.

Role Overview

FAMCO is looking for a detail-oriented and proactive Service Administrator to support critical administrative functions within our Service Department. This role is instrumental in driving operational excellence by ensuring accurate KPI reporting, supporting technical training initiatives, managing service contracts, coordinating procurement activities, and maintaining workshop assets and special tools. The ideal candidate will collaborate closely with Service Operations, Warranty, Contracts, Technical Training teams, suppliers, and external stakeholders to enhance workshop efficiency, ensure compliance with quality standards, and deliver outstanding service support.

This position offers an excellent opportunity for a professional who thrives in a fast-paced automotive and engineering environment and is committed to maintaining the highest standards of accuracy and efficiency.

Key Responsibilities

As a Service Administrator, your core responsibilities will include:

• KPI Reporting and Analysis: Ensure timely and accurate reporting of service KPIs, including technician productivity and utilization reports, to support data-driven decision-making.
• Technical Training Support: Assist in the administration of technical training programs, including delegate coordination, follow-up, and stakeholder communication to ensure continuous skill development.
• Procurement Management: Oversee the procurement process for tools, equipment, and special service tools, including supplier evaluation, sourcing, contract negotiations, and ensuring timely delivery.
• Cross-Functional Collaboration: Coordinate with principals, Warranty, Contracts, and Service teams to provide operational support and gather technical feedback to improve service delivery.
• Workshop Asset Maintenance: Monitor and maintain workshop assets, ensuring proper upkeep, calibration, replacement planning, and compliance with company standards and regulatory requirements.
• Financial and Administrative Oversight: Manage service administration functions, including invoicing, receivables, and Work-in-Progress (WIP) monitoring to ensure financial accuracy and operational efficiency.
• Service Contract Administration: Administer service contracts from proposal preparation and issuance to renewals, closures, monthly billing, and customer reporting to ensure seamless contract management.
• Compliance and Quality Assurance: Ensure adherence to ISO quality, safety, and environmental standards across all service operations to maintain operational integrity and regulatory compliance.
• Continuous Improvement: Contribute to initiatives aimed at enhancing workshop efficiency, productivity, and overall service quality.

Required Skills and Qualifications

To excel in this role, you will need the following skills and experience:

• Analytical and Organizational Skills: Strong ability to analyze data, manage multiple priorities, and maintain high levels of accuracy and attention to detail.
• Communication and Stakeholder Management: Excellent verbal and written communication skills, with the ability to liaise effectively with internal and external stakeholders at all levels.
• Technical Proficiency: Advanced proficiency in Microsoft Office applications, particularly Excel and reporting tools, to support data analysis and management reporting.
• KPI and Data Management: Experience in tracking KPIs, analyzing data, and preparing management reports to drive operational improvements.
• Procurement and Supplier Management: Knowledge of procurement processes, supplier evaluation, and contract negotiation to ensure cost-effective and timely procurement of tools and equipment.
• Industry Knowledge: Understanding of service operations, workshop environments, and customer service principles within the automotive and engineering sectors.

About the Team

At FAMCO, our Service Operations team is committed to delivering world-class aftersales support and technical excellence. You will join a team of skilled technicians, service professionals, warranty specialists, and operational leaders who are dedicated to maintaining the highest standards of customer satisfaction, productivity, and operational efficiency. This collaborative environment offers ample opportunities for professional growth and development, making it an ideal platform for ambitious individuals looking to advance their careers in the automotive industry.