Operations Supervisor

Position Overview

We are seeking a dynamic and results-driven Operations Supervisor to lead and inspire a high-performing team within our warehouse operations. In this pivotal role, you will be responsible for driving productivity, ensuring operational efficiency, and maintaining adherence to company goals and key performance indicators (KPIs). The ideal candidate will possess strong leadership skills, a keen eye for process improvement, and the ability to proactively identify and resolve challenges to optimize workflow and output.

Key Responsibilities

The Operations Supervisor will play a critical role in the daily management and execution of departmental duties, ensuring seamless operations and alignment with organizational objectives. Your core responsibilities will include:

• Team Leadership and Motivation: Inspire and guide a team of associates to consistently meet and exceed productivity targets, fostering a culture of accountability and continuous improvement.
• Workflow and Attendance Management: Monitor and track associate attendance, work distribution, and workflow efficiency, collaborating closely with the Shift Manager to address and resolve operational issues promptly.
• Performance Tracking and Reporting: Support the analysis of departmental metrics, including delivery KPIs and fulfillment center (FC) goals, to identify trends, root causes of variances, and opportunities for enhancement. Prepare and present reports to stakeholders as required.
• Associate Development: Facilitate the onboarding, training, and upskilling of new associates to ensure they are equipped with the necessary skills and knowledge to contribute effectively to the team.
• Operational Audits and Inspections: Conduct regular standup briefs, floor audits, and vehicle inspections to maintain compliance with Standard Operating Procedures (SOPs) and safety protocols. Provide constructive feedback to associates to drive performance improvements.
• Process Optimization: Identify inefficiencies in product flow and implement corrective actions to enhance throughput and reduce bottlenecks within the station.
• Safety and Compliance: Proactively identify and mitigate safety hazards, participate in safety initiatives, and ensure adherence to all regulatory and company safety standards.
• Documentation and SOP Management: Review, update, and maintain Standard Operating Procedure (SOP) documents to reflect current best practices and ensure consistency in operations.
• Scheduling and Resource Allocation: Assist in the planning, tracking, and maintenance of associate schedules and hours, ensuring optimal staffing levels to meet production demands.

Qualifications and Requirements

Basic Qualifications:

• Minimum of 1 year of experience with Microsoft Office products and applications.
• High school diploma or equivalent qualification.
• Ability to work a flexible schedule, including weekends, nights, and holidays, to support operational needs.
• Willingness to work 40 hours per week with the potential for overtime as required.
• Physical ability to lift up to 49 pounds, stand or walk for shifts lasting up to 12 hours, and perform frequent movements such as pushing, pulling, squatting, bending, and reaching.

Preferred Qualifications:

• Bachelor’s degree in Engineering or a related field.

At Afaq - Warehouse Branch, we are committed to fostering an inclusive and diverse workplace where every individual is empowered to deliver exceptional results. If you require accommodations during the application, interview, or onboarding process due to a disability, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for further details. For regions not listed, please contact your Recruiting Partner for assistance.